Swatch Technician: Boutique Excellence
3 hours ago
We are a renowned Swiss watchmaking company with a long history of innovation and quality. Our commitment to craftsmanship, performance, and precision has earned us a reputation as pioneers in the industry.
Job DescriptionThis role will be responsible for providing exceptional technical assistance to clients, including:
- First-level support for technical issues
- Service registration and needs identification
- Pre-authorization and watch imagery facilitation
- Escalation management
- Client query resolution using catalogs, directories, or databases
- Coordination with service centers
- Warranty interventions, including battery exchanges and repairs
- Cleanliness and maintenance of watches
- Partial disassembly and assembly of mechanical and quartz movements
- Quality control checks for returned watches
- Maintenance of tools and equipment
- Daily activity reconciliation and reporting
- Parcel receipt and registration
- Weekly stock take
- Sales of watches as needed
The ideal candidate will have:
- Excellent communication skills
- Technical aptitude and ability to follow instructions
- Dexterity and ability to work with tools
- Collaborative mindset
- Time and priority management skills
- Compliance with operating procedures
- Cost-benefit analysis skills
- Decisiveness and customer focus
Richmond, Victoria, Australia
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