Swatch Technician: Boutique Excellence

3 hours ago


Melbourne, Victoria, Australia Swatch Group Full time
About Swatch Group

We are a renowned Swiss watchmaking company with a long history of innovation and quality. Our commitment to craftsmanship, performance, and precision has earned us a reputation as pioneers in the industry.

Job Description

This role will be responsible for providing exceptional technical assistance to clients, including:

  • First-level support for technical issues
  • Service registration and needs identification
  • Pre-authorization and watch imagery facilitation
  • Escalation management
  • Client query resolution using catalogs, directories, or databases
  • Coordination with service centers
  • Warranty interventions, including battery exchanges and repairs
  • Cleanliness and maintenance of watches
  • Partial disassembly and assembly of mechanical and quartz movements
  • Quality control checks for returned watches
  • Maintenance of tools and equipment
  • Daily activity reconciliation and reporting
  • Parcel receipt and registration
  • Weekly stock take
  • Sales of watches as needed

The ideal candidate will have:

  • Excellent communication skills
  • Technical aptitude and ability to follow instructions
  • Dexterity and ability to work with tools
  • Collaborative mindset
  • Time and priority management skills
  • Compliance with operating procedures
  • Cost-benefit analysis skills
  • Decisiveness and customer focus
Location

Richmond, Victoria, Australia



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