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Luxury Watch Technician Specialist

1 month ago

Melbourne, Victoria, Australia Swatch Group Full time
About Swatch Group

We are a leading Swiss watchmaker with a rich history dating back to 1853. Our commitment to innovation, quality, and precision has earned us a reputation as a trusted partner in the world of timekeeping.

Job Overview

We are seeking an experienced Luxury Watch Technician Specialist to join our team. This is a unique opportunity to work with high-end watches and provide exceptional customer service.

Responsibilities
  • Provide first-level technical assistance to clients, including registration of services and facilitation of pre-authorization and watch imagery.
  • Escalaion Management and referral to catalogs, directories, or databases to answer client queries.
  • Collaborate with the service centre for coordination of services and conduct warranty interventions, such as battery exchanges and repair on bracelets.
  • Maintain tools and equipment, order consumables, and perform daily reconciliation and reporting of CS activities.
  • Receipt and registration of incoming parcels and conduct weekly stock take.
Requirements
  • Excellent communication skills and ability to work with clients effectively.
  • Technical aptitude with ability to follow technical instructions and guides.
  • Dexterity and ability to work with tools, as well as collaborating with the team to exchange ideas and initiatives.
  • Time and priority management skills, compliant with operating procedures and protocol.
  • Able to judge the costs and benefits of possible actions and make decisive decisions.
What We Offer

We offer a competitive salary range of AU$60,000 - AU$80,000 per annum, depending on experience.

As a Luxury Watch Technician Specialist, you will have the opportunity to work with high-end watches, develop your technical skills, and contribute to the success of our team.