Customer Service Representative
2 weeks ago
About Swatch Group Australia
The Swatch Group is a global leader in the design, manufacture and sale of finished watches, jewellery, watch movements and components. It employs over 31,000 people worldwide.
**Job Summary:**
We are seeking an experienced Receptionist to join our team in Richmond. This role involves interacting with customers (in person at reception, via phone, email, and internal systems) to provide exceptional customer service using a service-oriented approach.
**Key Responsibilities:
- Greet visitors, determine their purpose and direct them to the appropriate area
- Answer calls in accordance with company standards
- Operate the telephone switchboard to receive and forward calls
- Create repair orders, spare parts interpretations and estimates
- File and maintain records
- Provide indirect assistance with customer escalations
- Follow occupational health and safety policies and report any concerns
**Requirements:**
- Excellent presentation and communication skills
- Able to accurately enter data and operate basic computer knowledge, SAP/ERP system & Microsoft Office
- Proficient in basic watchmaking industry knowledge
- Strong problem-solving skills and decision-making abilities
**Estimated Salary:** AU$60,000 per annum
**Benefits:
- Ongoing training and professional development opportunities
- A supportive and dynamic work environment
**How to Apply:** Click 'Apply' to submit your application.
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