Boutique Technician

2 weeks ago


Melbourne, Victoria, Australia Swatch Group Full time
About Swatch Group

At the heart of Swiss watchmaking, our dedication to craftsmanship and quality is matched only by our passion for performance and precision.

Over the years, our pioneering products such as the legendary Tissot T-Touch have made headlines as well as history.

We provide innovative and traditional watches for our customers who appreciate our commitment to quality, authenticity, and excellence.

The Role

This role will be responsible for:

  1. Providing first-level technical assistance to clients
  2. Registration of services, clearly identifying service needs
  3. Facilitating Pre-Authorization & Watch Imagery
  4. Escalation Management
  5. Referencing catalogs, directories, or databases to answer client queries
  6. Collaborating with the service centre for coordination of services
  7. Conducting warranty interventions (such as battery exchanges, repair on bracelets etc.)
  8. Case cleaning utilising an ultrasonic/steam cleaner
  9. Partial disassembly/assembly of mechanical and quartz movements
  10. Conducting quality control checks for watches returned from the service centre
  11. Maintenance of tools and equipment/ordering of consumables
  12. Daily reconciliation and reporting of CS activities
  13. Receipt and registration of incoming parcels
  14. Conducting weekly stock take
  15. Selling watches at times when needed
  16. Demonstrating complete knowledge of all product lines
  17. Understanding watch technology; watch movements, calibres by model, how they work and relate knowledge to clients as needed/requested
Requirements

The person in this role would need to have:

  1. Excellent communication skills
  2. Technical aptitude with ability to follow technical instructions and guides
  3. Dexterity and ability to work with tools
  4. Collaborating with the team to exchange ideas and initiatives
  5. Time and priority management skills
  6. Compliant with operating procedures and protocol
  7. Ability to judge the costs and benefits of a possible action
  8. Decisive, firm, courteous, customer-oriented, can handle stress
  9. A work ethic that understands the importance of going above and beyond to satisfy the client and exceed their expectations
  10. Providing personalised service: knowledge of providing special services to clients based on their needs
Location

Richmond, Victoria, Australia

Estimated Salary

$60,000 - $80,000 per annum


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