IT Service Management Support Specialist

1 day ago


Canberra, ACT, Australia Department of Home Affairs Full time

Company Overview

The Department of Home Affairs is a leading government agency responsible for the overall user experience of the Department's ICT services.

We are seeking an IT Service Management Support Specialist to join our team, working across teams in a multi-disciplinary ICT Service Management environment.

Salary and Benefits

$64,392 - $73,981 per year, plus 15.4% superannuation (part-time pro-rata)

A competitive remuneration package, including salary, superannuation benefits and flexible working conditions appropriate to the level of the position.

Job Description

Key Responsibilities:

  • Apply standard procedures to meet stakeholder requirements, offer assistance to solve stakeholder problems and seek assistance as appropriate.
  • Investigate and manage routine cases via resolution of customer issues with assistance from higher classification levels.
  • Draft replies to straightforward queries.
  • Develop and maintain relevant knowledge in relation to procedures and equipment.
  • Undertake straightforward quality assurance tasks or activities.

Required Skills and Qualifications:

  • You will be able to work independently, following established guidelines under broad direction to progress tasking
  • You will be able to adapt your work and timelines to meet changing priorities
  • You'll have excellent written and verbal communication skills, including the ability to collaborate with both technical and business focussed stakeholders
  • You will be able to support stakeholder relationships across ICT Division, as well as with business, operational areas and suppliers.

About Our Opportunity:

This process is being used to fill up to 4 immediate vacancies. A merit pool may be established and used to fill similar vacancies for up to 18 months.

How to Apply:

Submit your application and CV through the Home Affairs' recruitment system before the closing date - Late applications will not be accepted.

Please visit our website for more information about the Department of Home Affairs or Australian Border Force



  • Canberra, ACT, Australia Kinetic IT Full time

    Process Manager Role at Kinetic ITWe are currently recruiting a Process Manager to work with our Federal Government customer as part of their enterprise Service Integration & Management (SIAM) framework. This position is key in ensuring alignment and consistency to both the customer and the wider SIAM environment, focusing on Change Management and project...


  • Canberra, ACT, Australia Clicks IT Recruitment Full time

    About the Role">We are seeking a skilled IT Support Specialist to join our team at Clicks IT Recruitment. In this role, you will be responsible for delivering print and design services within the Department. "> Key Responsibilities">">Perform printing and publishing activities, including production, finishing, and binding of printed material.">Respond to...

  • Process Manager

    7 days ago


    Canberra, ACT, Australia Kinetic IT Full time

    Job Title: Process Manager - Change Governance SpecialistAbout the Role:We are seeking an experienced Process Manager to lead our customer's enterprise Service Integration & Management (SIAM) framework in Canberra. This role will focus on change management and project governance, ensuring alignment and consistency within the SIAM environment.About You:You...


  • Canberra, ACT, Australia HealthcareLink Support Full time

    HealthcareLink Support is a reputable organization established in 2010, providing comprehensive assessments and support services to families through various stages of development.About the RoleWe are seeking an Occupational Therapist to join our team in delivering assessments and providing support services to children and their families within a one-to-one...


  • Canberra, ACT, Australia Kinetic IT Full time

    Operational Excellence Specialist We are seeking an experienced Operational Excellence Specialist to join our team in Canberra, ACT. As a key member of our Service Integration and Management (SIAM) framework, you will be responsible for overseeing process execution in an ITIL-aligned environment. This is a permanent, full-time position with flexible...

  • Process Manager

    3 weeks ago


    Canberra, ACT, Australia Kinetic IT Full time

    Process Manager - IT Service DeliveryWe are seeking a skilled Process Manager to lead our Federal Government customer’s enterprise Service Integration & Management (SIAM) framework. The successful candidate will have expertise in Change Management and project governance, ensuring alignment and consistency across the customer and wider SIAM environment.This...


  • Canberra, ACT, Australia Kinetic IT Full time

    Process Improvement SpecialistAt Kinetic IT, we're seeking a skilled Process Improvement Specialist to join our team and take on the vital role of supporting process coordination and execution for our government customer.As a key member of our team, you'll dive deep into reviewing, analyzing, and refining processes to ensure they align with customer...


  • Canberra, ACT, Australia Kinetic IT Full time

    Process Optimization SpecialistWe are seeking a skilled Process Optimization Specialist to join our team at Kinetic IT. As a key member of our IT Service Management team, you will be responsible for reviewing, analyzing, and refining processes to ensure they align with customer requirements and industry best practices.Key responsibilities include:Identify...


  • Canberra, ACT, Australia Exclaim IT Full time

    About the RoleThe Procurement Support Officer will be a key member of the Talent Team, supporting the delivery of labour hire procurements managed by the Enterprise Transformation Group (ETG). This role reports directly to the Assistant Director, Program Support, and plays a critical role in maintaining the governance, documentation, and coordination of...

  • Program Officer

    4 weeks ago


    Canberra, ACT, Australia Clicks IT Recruitment Full time

    The role of Program Officer - Event Support Specialist involves providing logistical and administrative support for events, meetings, and audits. The successful candidate will be responsible for preparing documents, coordinating vendor onboarding and offboarding, and contributing to the development of guidance documents and process guidelines.Key...


  • Canberra, ACT, Australia HealthcareLink Support Full time

    Job Opportunity: Senior Cardiac Nurse SpecialistWe are seeking a highly skilled and experienced Registered Nurse to join our Cardiac Cath-Lab team on a full-time basis. As a Senior Cardiac Nurse Specialist, you will be responsible for delivering safe and evidence-based nursing care to patients undergoing coronary angiograms, pacemakers, angioplasty, EPS,...


  • Canberra, ACT, Australia Talent International Full time

    Job Title: IT Service Management SpecialistJob Summary: We are seeking an experienced IT Service Management Specialist to join our team at Talent International. As an IT Service Management Specialist, you will be responsible for shaping technical direction within a large software company, providing technical consulting and advice to others, and coordinating...


  • Canberra, ACT, Australia Randstad Full time

    About the RoleWe are seeking an experienced IT Service Management Specialist to join our team in Canberra. As a key member of our ServiceNow development team, you will play a critical role in delivering high-quality applications and integrations that meet the needs of our clients.Key Responsibilities:Develop and maintain ServiceNow applications and...


  • Canberra, ACT, Australia Exclaim IT Full time

    **Job Description:**We are seeking a skilled Data and Operations Specialist to join our team at Exclaim IT in Canberra, Australian Capital Territory. In this role, you will play a critical part in maintaining operational efficiency and providing effective support for our solutions after deployment.**Key Responsibilities:Oversee project maintenance and...


  • Canberra, ACT, Australia Kinetic IT Full time

    Skillful professionals sought for Business Process role We are seeking a skilled and experienced professional to join our team as a Business Process Specialist, working closely with our Federal Government customer. The successful candidate will lead the implementation of change management initiatives within our Service Integration & Management (SIAM)...


  • Canberra, ACT, Australia ignite Full time

    Job Overview Ignite is seeking a highly skilled IT Service Management Specialist to join our team. This is an exciting opportunity for an experienced professional to take on a pioneering role in the development of processes, tools, and governance for our IT Service Management function. As an IT Service Management Specialist, you will be responsible for...


  • Canberra, ACT, Australia Kinetic IT Full time

    At Kinetic IT, we are seeking highly motivated and experienced sales professionals to join our team as Enterprise Growth Specialists. Located in Canberra, Sydney, Melbourne, or Perth, these pivotal roles will focus on driving business development initiatives for our Professional Services offerings.About the Role:The successful candidates will work...

  • Clinical Therapist

    2 weeks ago


    Canberra, ACT, Australia HealthcareLink Support Full time

    We are seeking a highly skilled Clinical Therapist to join our team at HealthcareLink Support. As a Speech Language Pathologist, you will be responsible for delivering assessments and providing support services to clients within a one-to-one or small group setting.About Us:Established in 2010, our multidisciplinary team of professionals provides...


  • Canberra, ACT, Australia HealthcareLink Support Full time

    We are seeking a Registered Nurse to join our expert team at HealthcareLink Support in the Coronary Care Unit. As a Registered Nurse, you will be responsible for delivering high-quality patient care, liaising with the multi-disciplinary team, and ensuring patient and staff safety.About the RoleDeliver evidence-based nursing care to patients in the Coronary...


  • Canberra, ACT, Australia Kinetic IT Full time

    About the RoleIn this challenging and dynamic role, you will be responsible for coordinating the management and resolution of ICT incidents, ensuring swift restoration of ICT capabilities. You will work closely with stakeholders to prioritize and manage incident resolution, utilizing your strong analytical and problem-solving skills.Your Key...