Learning Operations Director
2 weeks ago
About Commonwealth Bank
At the Commonwealth Bank of Australia, we strive to provide integrated financial services and continuously improve our governance practices. We are committed to aligning our operations with business needs and customer requirements.
The Learning Domain is transforming how we build skills and grow careers by designing, developing, and delivering high-quality learning experiences. As a key player in this effort, the Senior Learning Operations Lead will drive the creation and curation of learning content that aligns with our strategic goals and meets the needs of our people.
The Learning Operations Hub is expanding its focus to include a central service model for HR squads and teams responsible for developing and delivering learning initiatives within the organisation. This hub aims to streamline and optimise administrative and operational processes across all learning products.
We are seeking a dynamic and experienced leader who is passionate about learning and operational excellence to fill this pivotal role. The successful candidate will lead the Learning Operations Hub team, ensuring they are engaged, productive, and aligned with the organisation's goals.
About the Role
- Lead and manage the Learning Operations Hub team, driving productivity and operational excellence.
- Develop and implement operational frameworks, standards, and guidelines for all learning-related activities.
- Collaborate with Learning product owners and other HR professionals to ensure seamless delivery of learning programs.
- Manage the team's budget, resources, and vendor relationships, ensuring efficient and cost-effective operations.
- Drive continuous improvement initiatives within the hub, leveraging data and feedback to optimise processes.
- Facilitate the resolution of conflicts or challenges that may arise within the team or with stakeholders.
Your Skills and Qualifications
- Proven experience in leading and managing teams, with a focus on driving productivity and operational excellence.
- Ability to develop and implement strategic initiatives that align with broader organisational goals.
- Strong analytical skills with the ability to identify challenges, develop innovative solutions, and make data-driven decisions.
- Deep understanding of learning operations and program delivery.
- Experience in leading change management efforts, particularly in setting up new teams or functions within an organisation.
- Ability to work effectively with cross-functional teams, fostering a collaborative and supportive environment.
- Excellent verbal and written communication skills, with the ability to influence and engage stakeholders at all levels.
- Proficient in Agile principles with proven experience operating in a matrixed organisation highly desirable.
- Experience Required: 5+ years of experience in a learning and development or HR operations role, with a strong focus on process optimization and productivity.
What You'll Get
This is a challenging opportunity to shape a new function within our organisation and contribute to the success of our learning domain. We offer competitive remuneration, estimated to be around AU$120,000 - AU$150,000 per annum, based on experience, plus additional benefits and opportunities for professional growth and development.
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