Pre-sales Technical Consultant

3 weeks ago

Sydney, New South Wales, Australia Advanced Navigation Full time

Advanced Navigation is a pioneer in AI robotics and navigation technology. Our innovative solutions help automate industries across land, air, sea, and space. With a global presence, we provide expert technical support to our customers, helping them accelerate their journey to creating accurate positioning, velocity, acceleration, and orientation under demanding conditions.

Job Overview

We are seeking a skilled Pre-sales Technical Consultant to join our customer support team. This role will involve troubleshooting complex software and hardware issues, writing technical knowledge articles, and maintaining customer-facing tools. As a Pre-sales Technical Consultant, you will work closely with our engineering team to resolve software and hardware bugs and collaborate with the sales team to develop and execute technical solutions that meet and exceed customer expectations.

Responsibilities

  • Research, resolve, and respond to customer technical issues, liaising with the engineering team to resolve software and hardware bugs.
  • Support the sales team by meeting with customers, preparing them for customer engagements, and collaborating on the qualification, development, and execution of technical solutions.
  • Manage and maintain regional loan pools in collaboration with Sales Operations and organize customer loans from a technical and administrative perspective.
  • Analyze and problem-solve complex issues, providing in-depth technical assistance to account executives, engineers, and product managers.
  • Create and maintain internal and external support documentation, including policies, standard operating procedures, guidelines, knowledge articles, and customer-facing tools.
  • Develop and nurture successful relationships with customers by creating a best-in-class customer experience.
  • Assist with training Support Application Engineers and Sales personnel globally.

Qualifications, Skills & Experience

  • Bachelor or master's degree in an engineering-related discipline.
  • 3+ years of experience as a Solution/Application/Support Engineer or equivalent customer-facing role, preferably in surveying, maritime, or robotic market segments.
  • Knowledge of Inertial Navigation systems or Inertial Measurement Units is highly regarded for this role.
  • Ability to quickly communicate complex ideas around a technical topic, ideally on the fly at a whiteboard.
  • Dedication to delivering a great customer experience while being a creative problem-solver in response to technical, product, and business questions.
  • Experience working in support environments using integrated CRM systems and tools like Matlab for data analysis.
  • Ability to excel in a fast-paced environment and effectively present technical information to customers.
  • Collaborative and team-oriented mindset for accomplishing goals.

What We Offer

Our Sydney office is located in the heart of the CBD, with great restaurants and cafes nearby. We offer financial support for further education, conferences, meetups, and training courses. Our employee assistance program and regular team-building activities promote a healthy work-life balance. We also provide free coffee and snacks, and fortnightly team lunches. Join our talented team and do your life's best work in a dynamic and supportive environment.

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