Senior Hotel Operations Manager

4 days ago


Brisbane, Queensland, Australia Woolworths Group Full time

About Us

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The Austral Hotel, a part of the Woolworths Group, is seeking an exceptional Senior Hotel Operations Manager to lead our team in Mackay's CBD. Located on the corner of Victoria & Peel Streets, our hotel has earned a reputation for serving premium cuts of beef and offering a fine selection of wines.

We're not just about great food and drinks – we're passionate about creating memorable experiences for our guests. Our Sports Bar is a hub for major sporting events, with three big screens playing live and loud action.

As a key member of our management team, you'll play a vital role in ensuring our high standards are met, from guest satisfaction to operational excellence. If you're a motivated leader who thrives in fast-paced environments, this could be the perfect opportunity for you.

Key Responsibilities

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  • Lead and develop a large, multi-skilled team to deliver exceptional guest experiences.">
  • Manage day-to-day operations, including opening and closing procedures, back-of-house administration, recruiting, rostering, and customer service.">
  • Brought your passion for good food and creating moments that matter for our guests.">
  • Be creative and drive business growth through your own initiatives.">
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Requirements

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  • A strong background in hospitality or retail leadership, ideally with experience across food, bars, and gaming.">
  • Excellent leadership, coaching, and development skills to motivate and inspire your team.">
  • Operational expertise to achieve financial and business targets.">
  • Highly developed customer service skills and a focus on delivering exceptional guest experiences.">
  • Current industry RSA, RSG, RMLV, and Approved Manager qualifications.">
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What We Offer

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  • An exclusive discount card for ALH pubs, BWS, Dan Murphy's, Woolworths, Big W, and other Endeavour Group brands.">
  • The Endeavour Wellbeing Support Program.">
  • Paid parental leave for permanent team members.">
  • An Annual Share Purchase Plan for eligible team members.">
  • Awards Nights.">
  • The Service Recognition Program.">
  • Career growth opportunities within ALH and the wider Endeavour Group network.">
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At the Austral Hotel, we're serious about having a good time while creating a safe, inclusive, and fun place to work. We're all about creating a more sociable future together – for our customers and each other.

Join us in shaping the future of hospitality and become a part of our dynamic team today



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