Senior Hotel Operations Manager

1 week ago


Brisbane, Queensland, Australia Woolworths Group Full time

Located in Mackay's CBD, the Austral Hotel offers a unique blend of fine dining, entertainment, and hospitality. As our Senior Hotel Operations Manager, you will be responsible for overseeing the day-to-day operations of the venue, ensuring an exceptional guest experience.

Salary and Benefits

We offer a competitive salary package, including a base salary of $71,300, plus superannuation and a half-yearly bonus. In addition, you will enjoy exclusive discounts and benefits, as well as career and training opportunities to help you grow with our company.

Job Description

As our Senior Hotel Operations Manager, your key responsibilities will include:

  • Leading and developing a large, multi-skilled team to deliver exceptional guest experiences.
  • Managing the day-to-day operations of the venue, including opening and closing procedures, back-of-house administration, and customer service.
  • Becoming passionate about good food and creating moments that matter for our guests.
  • Cultivating creativity to develop and grow the business through innovative initiatives.
Requirements and Qualifications

To be successful in this role, you will need:

  • Hospitality or retail leadership experience, ideally working across food, bars, and gaming.
  • The ability to lead, develop, and coach a large team.
  • Operational experience to achieve financial and business targets.
  • Highly developed customer service skills.
  • Current industry RSA, RSG, RMLV, and Approved Manager qualifications.
About Us

We are part of the Woolworths Group, one of Australia's largest retailers. Our hotel is located on the corner of Victoria and Peel Streets in Mackay's CBD, offering a premium dining experience and a lively sports bar. We value teamwork, innovation, and passion, and we're committed to creating a safe, inclusive, and fun environment for our customers and colleagues.



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