Five-Star Hotel Operations Manager

3 weeks ago


Brisbane, Queensland, Australia Echo Entertainment Group Full time

Hotel Duty Manager Role:

We are seeking a highly skilled and experienced Hotel Duty Manager to oversee the daily operations of our five-star hotel. As a key member of our team, you will be responsible for ensuring exceptional guest experiences and maintaining high standards of service and attention to detail.

Key Responsibilities:

  • Lead and manage the Front Desk, Reservations, and Concierge teams.
  • Ensure seamless guest check-in and check-out processes.
  • Proactively address guest feedback and concerns.
  • Develop and implement strategies to enhance guest satisfaction and loyalty.
  • Work closely with the hotel's senior leadership team to drive business growth and improve operational efficiency.
  • Maintain accurate records and reports on guest interactions and hotel performance.

Requirements:

  • Minimum 2 years of experience in a similar role in a luxury hotel.
  • Strong leadership and communication skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Knowledge of hotel operations and management systems.
  • Availability to work on a 24/7 rotating roster.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Recognition and rewards for outstanding performance.
  • Access to discounted parking and hotel amenities.
  • Complimentary meals and uniform provided.

About Us:

Treasury Brisbane is a world-class hotel and casino located in the heart of Brisbane's CBD. We offer an exciting and dynamic work environment with opportunities for career growth and development. If you are a motivated and experienced professional looking for a new challenge, please submit your application today.



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