Dynamic Hotel Operations Manager

2 days ago


Brisbane, Queensland, Australia Accor Full time
Hotel Night Management Opportunity

We are seeking a skilled and experienced Night Manager to join our team at Pullman & Mercure King George Square in Brisbane CBD. This is an exciting opportunity for a motivated individual to take on a challenging role that requires excellent leadership, communication, and problem-solving skills.

About the Role

The Night Manager will be responsible for ensuring a high level of guest service across the hotel, working closely with the Front Office Manager and Hotel Manager to achieve this goal. Key responsibilities include:

  • Management of operational departments
  • Roster management, costings, and forecasting
  • Development of Front Office teams to ensure strong succession planning
  • KPI management and guest satisfaction improvement

The ideal candidate will have experience in hospitality operations, excellent time management skills, and the ability to handle multiple tasks simultaneously. They should also possess strong communication and interpersonal skills, as well as a passion for delivering exceptional customer experiences.

Requirements and Qualifications

To be successful in this role, you will need:

  • Experience in hospitality operations
  • Strong leadership and communication skills
  • Excellent time management and problem-solving abilities
  • Senior First Aid Certificate, QLD RSA, and Open manual driver's license
  • Ability to work varied shifts, including weekends, nights, and public holidays
About Accor

Accor is a global hospitality company that values diversity and inclusion. We offer a supportive and collaborative work environment, opportunities for career growth and development, and a range of employee benefits. If you are passionate about delivering exceptional customer experiences and have a flair for hospitality, we would love to hear from you.

Salary and Benefits

This role offers a competitive salary of $65,000 - $80,000 per annum, depending on experience, plus a range of employee benefits, including access to global discounts, a supportive work environment, and opportunities for career advancement. Estimated annual salary: $72,500



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