Claims Manager, Brooklyn

2 months ago

Sydney, New South Wales, Australia AXA Group Full time

Job Summary

We are seeking a highly experienced Claims Manager to oversee our claims portfolio in Australia. As a key member of our team, you will be responsible for managing and resolving complex claims, providing insights into emerging risks and trends, and driving lessons learned.

Key Responsibilities

  • Monitor and direct a portfolio of financial lines, property, and liability losses and potential exposures, promoting best claim handling practices and providing compliance with key metrics and early warning and loss protocols across Australia.
  • Act as a point of coordination and referral for claims matters across Australia.
  • Provide oversight regarding processes related to coverage analysis, investigation, evaluation, reserving, and resolution of a book of product-specific claims, in accordance with established guidelines, service standards, and regulations, while respecting local culture and marketplace differences.
  • Ensure that AXA Group makes consistent technical claims decisions in line with global guidance, driving technical excellence and customer service across AXA Group Australia Claims.
  • Assess varied attritional and complex claims across multiple jurisdictions, providing guidance on case strategies and action plans with local AXA Group team.
  • Provide technical guidance and training for AXA Group claims resources across the business, leveraging available global resources and knowledge.
  • Collaborate with Country/Regional Claims Management to drive superior claims service and ensure effective and appropriate resourcing approach given the claims portfolio for AXA Group in Australia.
  • Provide ongoing insights and advice to stakeholders on trends and large losses, as well as material market developments and emerging risks.
  • Continually review and embed global and regional best practices by collaborating with clients, claims resources, and other internal and external stakeholders.
  • Establish a strong internal and external presence with the AXA Group business, underwriters, producers, and clients, and support Underwriting on new business, acquisition, wording, and product development, and participate in industry events, including providing training and thought leadership.
  • Coordinate communication and provide insights to actuarial/reinsurance/underwriting regarding any changes to claims exposure, emerging exposure trends, and issues that may impact IBNR determination.
  • Lead claims response to catastrophe/major events/emerging risks for AXA Group in Australia and coordinate reporting to key stakeholders.
  • In conjunction with Country Management, manage and develop a team, ensuring robust succession planning and creating a culture of continuous improvement, assisting in attracting, retaining, and developing high-performing claims talent.
  • Lead and/or support internal projects to assess and implement improvement opportunities.

Requirements

  • Claims Experience: Proven in-depth general insurance claims experience, with a focus on liability, property, and financial lines, and experience in portfolio management, as well as complex claims experience.
  • Legal & Regulatory Knowledge: Strong knowledge of multi-jurisdictional insurance coverage law and claim regulations in Australia.
  • Leadership and Management: Lead by example with performance, engagement, and commitment, experienced in leading a team of claims advisers.
  • Strong Collaborator: Develop and maintain productive working relationships with insured, brokers, claim handlers, underwriters, and legal counsel.
  • Effective Communicator: Proven verbal and written communication, collaboration, presentation, and influencing skills.
  • Results Oriented: Approach tasks proactively and prioritize, with analytical and sound judgment skills, and the ability to take initiative and work independently.
  • Continuous Improvement Focused: Willing to ask questions and explore new ideas, eager to learn, and focused on continuously improving technical skills and claims capabilities.
  • Ability to travel interstate occasionally and be flexible at times to connect with our property practice outside the region.
  • Customer Service: High dedication to client, team, and vendor relations, evidencing professionalism and diplomacy in all situations.
  • Ethical approach: Have an impeccable reputation for ethics, integrity, and the highest standards of professionalism.
  • Education: Bachelor's degree or equivalent required, legal or claim handling qualification desired.

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