Claims Manager, Brooklyn

1 week ago

Sydney, New South Wales, Australia Tasmania Full time

About the Role

We are seeking an experienced Claims Manager to join our team in Sydney, Australia. As a Claims Manager, you will be responsible for overseeing and managing a portfolio of financial lines, property, and liability losses and potential exposures. You will promote best claim handling practices, comply with key metrics, and provide compliance with early warning and loss protocols across Australia.

Key Responsibilities

  • Monitoring and directing a portfolio of financial lines, property, and liability losses and potential exposures, promoting best claim handling practices, complying with key metrics and providing compliance with early warning and loss protocols across Australia.
  • Acting as a point of coordination and referral for Claims matters across Australia.
  • Providing oversight regarding processes related to coverage analysis, investigation, evaluation, reserving, and resolution of a book of product-specific claims, in accordance with established guidelines, service standards, and regulations, while respecting local culture and marketplace differences.
  • Ensuring that our company makes consistent technical claims decisions in line with Global Guidance – driving technical excellence and customer service across Australia Claims.
  • Assessing varied attritional and complex claims across multiple jurisdictions, including providing guidance on case strategies and action plans with local team.
  • Providing/driving technical guidance and training for Claims resources across the business, leveraging available global resources and knowledge.
  • Collaborating with Country/Regional Claims Management to drive superior claims service and ensure effective and appropriate resourcing approach given the claims portfolio for our company in Australia.
  • Providing ongoing insights and advice to stakeholders on our trends and large losses as well as material market developments and emerging risks.
  • Continually reviewing and embedding global and regional best practices by collaborating with clients, claims resources, and other internal and external stakeholders.
  • Establishing a strong internal and external presence with our business, underwriters, producers, and clients and supporting Underwriting on new business, acquisition, wording, and product development and participating in industry events, including providing training and thought leadership.
  • Coordinating communication and providing insights to actuarial/reinsurance/underwriting regarding any changes to claims exposure, emerging exposure trends, and issues that may impact IBNR determination.
  • Leading Claims response to catastrophe/major events/emerging risks for our company in Australia and coordinating reporting to key stakeholders.
  • In conjunction with Country Management, managing and developing a team, ensuring robust succession planning and creating a culture of continuous improvement.
  • Assisting in attracting, retaining, and developing high-performing claims talent.
  • Leading and/or supporting internal projects to assess and implement improvement opportunities.

Requirements

  • Proven in-depth general insurance claims experience – focus on liability, property, and financial lines with experience in portfolio management as well as complex claims experience.
  • Specialized product-specific experience required as well as litigation management, field case management, and pertinent regulatory issues.
  • Strong knowledge of multi-jurisdictional insurance coverage law and claim regulations in Australia.
  • High dedication to customer service, including professionalism and diplomacy in broker and insured relations.
  • Leadership and Management: Lead by example with performance, engagement, and commitment.
  • Experienced leading a team of claims advisers based in Sydney.
  • Takes initiative.
  • Strong Collaborator: Develop and maintain productive working relationships with insured, brokers, claim handlers, underwriters, and legal counsel.
  • Provide guidance and seek input from others as needed to achieve the best result possible.
  • Effective Communicator: Proven verbal and written communication, collaboration, presentation, and influencing skills.
  • Able to communicate effectively with internal and external stakeholders across cultures.
  • Results Oriented: Approach tasks proactively and prioritize.
  • Analytical and sound judgment skills with the ability to take initiative and to work independently.
  • Continuous Improvement Focused: Willing to ask questions and explore new ideas.
  • Eager to learn and focused on continuously improving technical skills and claims capabilities.
  • Ability to travel interstate occasionally and be flexible at time to connect with our property Practice outside the Region.
  • Customer Service: High dedication to client, team, and vendor relations evidencing professionalism and diplomacy in all situations.
  • Ethical approach: Have an impeccable reputation for ethics, integrity, and the highest standards of professionalism.
  • Education: Bachelor's degree or equivalent required.
  • Legal or Claim Handling qualification desired.

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