Senior Claims Officer
7 hours ago
We are seeking a skilled and motivated Senior Claims Officer to join our expanding team in New South Wales. As part of a centralised national support service, you will manage a wide range portfolio of complex claims and review and assess workers compensation claims in accordance with NSW Workers Compensation legislation.
Key Responsibilities- Manage a portfolio of complex claims, including litigated claims, to reduce the number and cost of these claims and hence reduce costs to the business.
- Review and assess workers compensation claims, providing guidance to Claims Officers making liability decisions.
- Lead and mentor claims staff in developing effective claims and injury management strategies.
- Influence, motivate, and strive to deliver exceptional claims management outcomes, educating and assisting the claims team on complex and litigated claims.
- Lead case reviews and assist with the development of claims management strategies on all open claims.
- Higher School certificate or equivalent.
- Workers Compensation Self-Insurance experience preferable.
- Working knowledge of NSW legislative workers compensation framework & timeframes.
- Ability to manage complex workers compensation issues/procedures.
- Strong skills in identification and management of barriers and strategies associated with injury and claims management.
- Expert knowledge of PIAWE legislation, regulation and Standards of Practice.
- Expert knowledge in processing of Workers Compensation Weekly Benefits.
- Excellent verbal and written communication skills.
- Well-developed computer skills including knowledge of Microsoft Office products.
- Strong and effective interpersonal skills with the ability to build constructive and effective working relationships.
- Evidence of high-level attention to accuracy and detail.
- Must maintain confidentiality of information.
Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at the time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.
We are proud to be one of the world's leading airlines and one of Australia's most iconic brands. This reputation rests not only on our history of safety, reliability, engineering, and service, but on the people who make it happen.
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