Senior Technical Support Specialist

2 months ago

Sydney, New South Wales, Australia Fujitsu Full time

Welcome to Fujitsu, where we embrace diversity and inclusion as core values. Our commitment to fairness and equality drives us to cultivate an environment where every individual can contribute their unique perspectives.

As a responsible organization, we reflect the rich diversity of our society and clientele. We take pride in our initiatives aimed at supporting individuals with disabilities, women, and various ethnic communities.

At Fujitsu, our employees' well-being is paramount. We are dedicated to helping our team members achieve a harmonious work-life balance that benefits both them and our clients.

If you are enthusiastic about joining a company that champions diversity and inclusion, the role of Desktop Support may align perfectly with your aspirations.


Position Overview:
  • Deliver advanced support to a Federal Government client for Windows 7 / Windows 10, corporate applications, and enhancements to user experience.
  • Address Incidents and Service Requests efficiently, ensuring exceptional customer service.
  • Document activities in service management systems and strive to meet performance benchmarks.
  • Propose process enhancements to improve operational outcomes.
  • Handle technical support inquiries for Windows 7 and Windows 10, including remote software and hardware assistance.
  • Utilize ITIL methodologies and engage effectively with diverse stakeholders.
  • Exhibit strong written and verbal communication skills, alongside effective time management and initiative.
  • Operate both independently and collaboratively within a team to manage multiple tasks and prioritize effectively.
  • Comply with security clearance protocols and vaccination requirements as necessary.

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