Senior Technical Support Specialist

4 hours ago

Sydney, New South Wales, Australia Microsoft Full time
Job Summary

We are seeking a skilled Senior Technical Support Specialist to join our team at Microsoft. This role will be based in [location] and will require the successful candidate to work on complex technical issues, collaborating with internal teams and external customers.

About the Role

This is a full-time position with an estimated salary of $120,000 - $180,000 per annum, depending on experience. As a Senior Technical Support Specialist, you will be responsible for owning, investigating, and solving complex customer technical issues, as well as acting as an advisor to the customer and collaborating within and across teams.

You will also lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching, and mentoring of others. Additionally, you will engage with Microsoft Engineering/Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.

Requirements
  • 3+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience
  • Experience in WSUS, SMS, SCCM 2007, 2012, and Microsoft Intune
  • Operating Systems Concepts – Active Directory, Security, OS Internals
  • Networking concepts – DNS, protocols, Devices
  • IIS Concepts – Configuration, ISAPI, Architecture, SSL, and Kerberos
  • Exception Handling
  • Memory Management concepts
  • Tools – Netmon, Perfmon, SQL Profiler
  • Basic debugging skills
  • Basic SQL Server Administration concepts
  • Strong knowledge of any Windows OS, Mobile device OS, Client, Server knowledge, understanding of Cloud services
Benefits

We offer a range of benefits to support your physical and mental wellbeing, including:

  • Industry leading healthcare
  • Educational resources
  • Discounts on products and services
  • Savings and investments
  • Maternity and paternity leave
  • Generous time away
  • Giving programs
  • Opportunities to network and connect

We are committed to creating an inclusive workplace that reflects the diversity of our customers and communities we serve. We encourage applications from qualified candidates who bring diverse perspectives and experiences.

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