Senior Technical Support Specialist

3 days ago

Sydney, New South Wales, Australia ServiceNow Full time
Job Title: Senior Technical Support Engineer

At ServiceNow, we're looking for a highly skilled Senior Technical Support Engineer to join our global team. As a key member of our support organization, you'll play a critical role in ensuring our customers receive exceptional technical support and guidance.

Key Responsibilities:
  • Resolve complex technical issues for our customers, utilizing your expertise in ServiceNow software and platform.
  • Collaborate with cross-functional teams to identify and implement process improvements, leveraging your unique perspective as a technical support engineer.
  • Develop and maintain technical documentation, ensuring accurate and up-to-date information for our customers and internal teams.
  • Participate in on-call rotations, providing 24/7 support to our customers and ensuring timely issue resolution.
  • Stay up-to-date with the latest ServiceNow features and technologies, applying your knowledge to drive customer success.
Requirements:
  • Minimum 5 years of customer-facing technical support experience, with a strong background in ServiceNow or similar technologies.
  • Excellent problem-solving skills, with the ability to troubleshoot complex technical issues.
  • Strong communication and interpersonal skills, with the ability to work effectively with customers, internal teams, and stakeholders.
  • Ability to work in a fast-paced, dynamic environment, with a focus on delivering exceptional customer support.
  • Strong analytical and technical skills, with the ability to analyze complex technical issues and develop effective solutions.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development, with a focus on customer success and technical expertise.
  • A collaborative and inclusive work environment, with a strong focus on teamwork and customer satisfaction.
  • Flexible work arrangements, with the option to work remotely or in our office.
  • A comprehensive training program, with ongoing support and development opportunities.

We're an equal opportunities employer, committed to diversity and inclusion. If you're passionate about delivering exceptional customer support and have a strong background in technical support, we encourage you to apply.

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