Technical Support Specialist

4 weeks ago

Sydney, New South Wales, Australia REAL TIME AUSTRALIA Full time
Job Title: Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to join our team at REAL TIME AUSTRALIA. As a Technical Support Specialist, you will be responsible for managing and resolving challenging issues for our partners and customers. This includes developing subject matter expertise and collaborating with other team members in various technologies.

Key Responsibilities:

* Working with customers directly to manage and resolve challenging issues for the client's partners and customers.
* Strong analytical and troubleshooting ability in resolving technical cases created by customers looking for help to answer technical questions about the client software and platform.
* Good understanding of analyzing log files and standard debugging concepts.
* Gain an understanding of the ITSM platform and all core functionality.
* Analyze data with a view to isolate the potential cause of the issue.
* Ability to work with high-value customer administrators and developers and accomplish personal and group goals.
* Some familiarity in incident, problem, and change management as well as knowledgebase management, defect, and escalation management.

Requirements:

* Fluent in both Korean and English (written and verbal), and previously worked in a cross-skilled role providing English and Korean Support.
* Strong Application Support/Front-end/Web support experience (preferably web-based products or e-commerce) and strong ability to troubleshoot difficult technical issues.
* Worked with dynamic HTML components: AJAX, JavaScript, CSS, XML, HTML, XHTML.
* Familiarity working with Java or similar backend programming languages.
* Good understanding of ITSM practices.

What Awaits You:

You can look forward to an exciting and innovative tech culture, state-of-the-art facilities, very supportive and collaborative environment, strong growth projectory, and the opportunity for perm conversion. All candidates must be local to Sydney and will need to be Perm Residents or Citizens (for Perm conversion).

Company Overview:

REAL TIME AUSTRALIA is expanding and changing the way people work. We help modern enterprises operate faster and become more scalable than ever before. We have placed several contractors for our client's Support team and are looking to hire a new Bilingual Senior Technical Support Engineer who will be responsible for managing and resolving the most challenging issues and the escalation for the customer and provide technical guidance in addressing their business needs.

UX Team:

The UX Team delivers exceptional customer support, which is why we are so customer-centric. Our Engineers are driven and continue to evolve in our support of Service Portal and our Emerging products in the Mobile and Collaboration space.

What You'll Be Doing:

We are looking for an engineer with a passion for excellence. The Technical Support Engineer will be responsible for managing and resolving challenging issues for our partners and customers. This includes developing subject matter expertise and collaborating with other team members in various technologies.

Benefits:

* Up to $540/day (incl. super + laptop + training)
* Min. 12 months contract (strong potential for perm conversion)
* Hybrid setup (WFH + 2 days/week WFO - Sydney CBD 2000)

Apply Now:

If you are a highly skilled Technical Support Specialist looking for a new challenge, please apply now.

Company Culture:

We are a dynamic and innovative company that values teamwork, collaboration, and customer satisfaction. We offer a supportive and inclusive work environment, opportunities for growth and development, and a competitive compensation package.

Why Work with Us:

We are a leading provider of cloud software solutions, and we are committed to delivering exceptional customer support. Our team is passionate about helping our customers succeed, and we are looking for talented individuals who share our vision.

How to Apply:

If you are interested in this exciting opportunity, please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you.

Equal Employment Opportunity:

REAL TIME AUSTRALIA is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.

Disclaimer:

The information contained in this job description is accurate at the time of publication. However, REAL TIME AUSTRALIA reserves the right to modify or withdraw this job description at any time without notice.

Contact Information:

For more information about this opportunity, please contact [insert contact information].

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