Enterprise Customer Advocate

4 days ago

Melbourne, Victoria, Australia Pegasystems Full time
About the Role

We are seeking a highly skilled Enterprise Customer Advocate to join our Client Success team in Melbourne.

Job Description

The Enterprise Customer Advocate will be responsible for maintaining and expanding relationships with critical accounts, providing technical expertise as needed, and driving business value through the use of Pega software. Key responsibilities include:

  • Developing trusted advisor relationships with multiple stakeholders within each account
  • Establishing metrics frameworks to measure business value and realizing transformation through Pega software adoption
  • Serving as the account's advocate within Pega, managing escalations effectively, and coordinating with other organizations to take action on behalf of the customer
  • Using discrete and aggregate measures of customer health to drive insights, identify risk areas, and take proactive action
  • Leveraging industry and product knowledge to share insights on how customers can maximize license to drive business benefits
Requirements

To succeed in this role, you will need:

  • 5+ years of relevant work experience, including 2+ years in a client success or account management role
  • Executive-level communication and interpersonal skills, with the ability to navigate and mediate conflict, and foster honest dialogue
  • Strong consulting skills and proven results working as a trusted advisor to drive business value for clients or stakeholders
  • Ability to prioritize, multitask, and perform effectively under pressure
  • Strong knowledge of business processes (Sales, Marketing, Service, Support), business applications, and automation
What You'll Achieve

In this role, you will have the opportunity to:

  • Provenly drive customer satisfaction and revenue growth by leveraging data and relationships to help customers achieve their business objectives
  • Engage comfortably with front-line teams and C-suite leaders, employing the Challenger model to drive business insights
  • Analyze available data to determine customer health and identify new opportunities for proactive outreach, increasing customer satisfaction and reducing sales and delivery risks
  • Drive results-focused initiatives, contributing to account plans, organizing resources required to execute plans, and achieving desired outcomes
  • Leverage your deep domain experience, product knowledge, and industry trends to home in on quantifiable benefits and focus intently on realizing them
About Us

Pegasystems offers a rapidly growing yet well-established business, the world's most innovative organizations as reference-able clients, Gartner Analyst acclaimed technology leadership across our categories of products, continuous learning and development opportunities, an innovative, inclusive, agile, flexible, and fun work environment, competitive global benefits program inclusive of pay + bonus incentive, full medical, life, and salary insurances, and employee equity in the company.

Salary Information

The estimated salary range for this position is $120,000 - $180,000 AUD per annum, depending on experience and qualifications. This is a base figure and may be subject to change based on various factors.

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