Customer Service Representative

3 days ago


City Of Parramatta Council, Australia West Recruitment Pty Ltd Full time
About the Role

We are seeking a highly skilled and experienced Customer Care Consultant to join our team at West Recruitment Pty Ltd. As a key member of our business, you will be responsible for delivering exceptional customer service and support to our clients.

Key Responsibilities
  • Manage and deliver customer intake and deregistration processes
  • Conduct care calls and wellness checks to ensure customer safety and well-being
  • Ensure customer satisfaction with every interaction
  • Develop and maintain effective communication channels
  • Record and respond to customer complaints
  • Prepare and provide input to reports as directed
  • Represent the company at external forums
About You
  • Previous experience in a high-paced customer service role
  • Customer-focused mindset with ability to deliver empathetic service
  • Ability to think outside the square and adapt to changing business environments
  • Experience working with multiple systems and resources
  • Strong prioritization and time management skills
  • Ability to complete medical and police checks
What's in it for You?
  • Permanent opportunity with a highly regarded corporation
  • Competitive salary and benefits package
  • Opportunity to develop and grow your skills
  • Car parking and state-of-the-art office facilities


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