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Customer Service Representative

2 months ago

Hawkesbury City Council, Australia Omini Recruit Full time
Customer Service Representative Role

At Omini Recruit, we're seeking a highly skilled Customer Service Representative to join our team. As a pivotal member of our customer-facing team, you'll be responsible for delivering exceptional customer service and sales support to both internal teams and external clients.

Key Responsibilities:

  • Manage customer inquiries and provide timely responses to ensure customer satisfaction.
  • Process sales orders and coordinate shipping requests to meet customer needs.
  • Monitor project progress and provide regular updates to clients to ensure transparency and trust.
  • Assess customer needs and recommend cost-effective solutions to drive business growth.
  • Manage and adjust inventory levels as needed to ensure efficient operations.
  • Generate accurate monthly reports to track performance and identify areas for improvement.

Requirements for Success:

  • Proficiency in Microsoft Office Suite (Word, Excel) to effectively manage customer data and reports.
  • Strong commitment to delivering outstanding customer service and building long-term relationships with clients.
  • Excellent interpersonal and communication skills to effectively collaborate with internal teams and external clients.
  • Ability to build and maintain effective relationships with stakeholders to drive business growth.
  • Proactive approach to learning and continuous improvement to stay up-to-date with industry trends and best practices.

This role offers an opportunity to thrive in a supportive environment with room for professional growth and development. If you're ready to make an impact and grow your career in customer service and sales support, we encourage you to apply today.