Casual Concierge
7 days ago
We are seeking a highly skilled and compassionate Casual Concierge to join our team at Launch Housing. As a key member of our Front of House team, you will play a vital role in ensuring the smooth operation of our facilities and providing exceptional support to our clients and staff.
Key Responsibilities- Monitor the well-being of tenants through informal engagement and communicate any issues to support and/or tenancy staff as they arise.
- Facilitate referrals to external services as required.
- Assist tenants, staff, and visiting professionals in accessing communal and program spaces within the building.
- Respond to and report building maintenance issues as they arise.
- Monitor CCTV and respond to all critical incidents and emergencies in accordance with ESCG and landlord procedures and policies.
- Maintain, utilize, and update accurate records in the range of systems that have been established at Front of House.
- Positive relationships and communication skills with people of diverse backgrounds and abilities.
- Good interpersonal and communication skills, both verbal and written.
- Demonstrated ability to work with people with complex needs.
- Experience in Front of House/Reception duties.
- Demonstrated ability of effective IT skills and capacity to use client management systems.
- Demonstrated capacity to complete designated work tasks and utilize time effectively with proven problem-solving skills.
- Demonstrated commitment to the values of Launch Housing and our mission to end homelessness.
- Qualifications in Social Work, Youth Work, Community Services, or another related discipline (desired).
- Contributing to useful and rewarding work and giving something back to the community.
- Flexible working arrangements.
- Training and career growth opportunities across Launch Housing.
- Positive, supportive, and friendly teams.
- Enjoy working in a diverse and inclusive workplace.
To apply for this opportunity, please submit a covering letter addressing the key selection criteria and your CV. Please note that shortlisting will occur on a rolling basis, so please don't delay in submitting your application.
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