Customer Service Agent
4 months ago
Company Description
At NEXTDC we are building the heart of Australia’s high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the broad requirements of local and international companies.
NEXTDC is an exciting ASX 100-listed technology company, operating 14 data centres across 7 major cities in Australia, with future national and international expansions in planning.
At NEXTDC, we know that our success depends on the talents of our people, and we foster a culture of continued learning and development. Our culture is built on collaboration and innovation, we are passionate about what we do, and we are committed to our mission to be the leading customer-centric data centre services company.
Where Cloud lives and AI thrives
Job Description
As our casual Customer Service Agent, you will provide professional and efficient first points of contact for our customers and visitors within our facilities.
Being a member of our Customer Service team, you’ll ensure a great experience in all contacts, both reactive and proactive, to achieve the best service outcomes for customers. In addition to this you’ll act as concierge for your facility; this entails coordinating the logistics and accurate documentation of deliveries.
We have opportunities for experienced customer centric individuals to join us on a Casual basis with the potential to work across our Melbourne site. Work the hours that work for you
- Working location: Port Melbourne, Tullamarine, West Footscray
- Working hours:15-25 hours/week, preferably with a minimum 3 working days of availability
To be successful in this role you’ll have:
Customer Focus
- Greet all visitors to facility in a timely, courteous, and professional manner.
- Work with internal teams around the country to deliver a seamless customer experience.
- Provide accurate advice and guidance on customer service requests and incidents.
Concierge
- Take telephone calls to facility from both internal and external customers.
- Assist with coordination of customer and company events and activities at facility.
- Conduct site inductions with visitors, in coordination with Facilities team, and scan induction paperwork.
- Conduct audits of critical facility stock and replenish levels as required on:
Support
- Provide prompt and friendly communication to customers in person, via telephone, email, and ticketing system.
- Action internal and external customer requests via all the internal request systems; email, via phone or face to face.
- Provide first level resolution where possible or escalate requests and incident to the appropriate resolver group.
Qualifications
Your proven commercial experience will see you bringing:
- Excellent customer service skills, both over-the-phone and face-to-face
- Highly developed interpersonal skills and communication skills, both written and verbal
- Well presented with a professional and efficient manner
- Strong time management skills with the ability to multitask
- Ability to work independently; be proactive, organised, and diligent
- Well-developed computer skills including MS Office Suite skills
- High attention to detail and accuracy, methodical, and task oriented
- Must be an Australian Citizen for Security Clearances and eligible for NV1 clearance
What you bring:
- Minimum of two years customer service experience preferred
- Previous experience working within a service desk, call centre, or concierge environment (desirable)
- Previous experience using ticketing/service management systems (desirable)
This opportunity will see you working with world leaders in our space. Join our journey now and be an integral part of our ongoing success
Additional Information
- Seize this exciting opportunity to join one of Australia’s fastest growing companies and play a key contributing role in the future of AI and the digital economy
- Join an inclusive, diverse and values-driven working culture
- Great opportunities to progress within our company (grow as we grow)
Our mission is to continue building a diverse and inclusive workforce which represents the communities in which we operate.
Make NEXTDC your next move.
-
Tech Solutions Expert
1 day ago
Melbourne, Victoria, Australia Commercial-Agent Solns-Customer Solutions-NAT Full timeWe are seeking a Tech Solutions Expert to join our Commercial-Agent Solns-Customer Solutions-NAT team in Australia.About the RoleAs a Solutions & Implementations Specialist, you will be responsible for helping our sales teams articulate value and sell more to our Real Estate Agency clients. You will also support with product demos to help clients get maximum...
-
Customer Service Agent
7 months ago
Melbourne Airport, Australia Wymap People Full timeASAP Start - Penalty Rates - Airport Location Wymap People are currently seek a Customer Service Agent to support our leading Ground handling client on a long-term ongoing basis. **About the role**: - Working in a fast paced environment - Entering data into required systems - Working with customers **About you**: - Basic numeric and literacy skills -...
-
Customer Service Agent
2 months ago
Melbourne, Australia Global-e Full timeWe are looking for a Customer Service Agent (CSA) to join our growing team in Australia. You will be responsible for delivering a swift and efficient front line service to both merchants and end customers. The day-to-day tasks include ensuring that all KPIs and daily tasks are completed to a high standard, and maintaining set SLAs and ensuring that any...
-
Customer Service Agent
4 weeks ago
Melbourne, Australia Probe CX Full time**About the role** As a Customer Support Consultant, you'll be the face of PTV, providing excellent customer service to anyone who uses public transport in Victoria. In this role, you will be responsible for handling inbound queries from users of the Victorian Public Transport network. As an agent you will be tasked with responding to queries regarding the...
-
Customer Service Agent Mtia
6 months ago
Melbourne, Australia Suburban Rail Loop Authority Full time10 April Customer Service Agent Mtia Probe CX - Melbourne, VIC Customer Service & Call Centre Source: uWorkin JOB DESCRIPTION Are you a positive person with an eager to learn attitude? Do you have strong communication & customer service abilities? And do you have the ability to interpret customer needs & provide suitable solutions?If so, this is the role...
-
Customer Service Agent
1 month ago
Ubicación Melbourne, Victoria, Australia Gratitude Jobs Full time**Requirements**: - Freshers: Basic 52,502 AUD + Superannuation 6038 AUD - Total Annual = 58540 AUD. - Experienced: Basic 57008 AUD + Superannuation 6556 AUD - Total Annual = 63563 AUD. **Role Description**: A CSA in this role responds to customer queries and provides resolution, support and assistance to the customers who calls pertaining to existing/new...
-
Oshc - Customer Service Agent
5 months ago
Melbourne, Australia TheirCare Full timeCasual Opportunities Available - Shifts within 6:30am - 9pm (AEST). Flexible shift times to fit your schedule - Ongoing training and support + career progression TheirCare is looking to expand its customer service team and are now looking for an causal Customer Service Support agent to join the team at our headquarters based in Glen Iris. **About the...
-
Customer Service Agent
4 months ago
Melbourne, Australia NEXTDC Full timeJob DescriptionAs our casual Customer Service Agent, you will provide professional and efficient first points of contact for our customers and visitors within our facilities. Being a member of our Customer Service team, you’ll ensure a great experience in all contacts, both reactive and proactive, to achieve the best service outcomes for customers. In...
-
Customer Service Agent
5 days ago
Melbourne, Australia NEXTDC Full timeJob DescriptionAs our casual Customer Service Agent, you will provide professional and efficient first points of contact for our customers and visitors within our facilities. Being a member of our Customer Service team, you’ll ensure a great experience in all contacts, both reactive and proactive, to achieve the best service outcomes for customers. In...
-
Connectnow Customer Service
5 months ago
Melbourne, Australia AGL Energy Full timePowering Australian Life. At AGL, we believe energy makes life better. That’s why we’re passionate about powering the way Australians live, work and move. Like you, we believe that the world is going through extraordinary challenges. We don’t shy away from the tough questions and we consider the answers carefully. We work in partnership with our...
-
Customer Service Agent
4 weeks ago
Melbourne, Australia Probe Contact Solutions Australia Pty Ltd Full timeAt Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better...
-
Guest Service Agent
5 months ago
Melbourne, Australia Pan Pacific Hotels Group Full time**Australia*** **Pan Pacific Melbourne*** **General*** **Job Grade**: Part Time Pan Pacific Hotels Group has over 50 Hotels, Resorts and Serviced Suites worldwide. Our guests and our associates are at the heart of everything we do. In Australia, Pan Pacific Hotels Group owns and operates six hotels including Pan Pacific Melbourne, which is conveniently...
-
Guest Service Agent
3 months ago
Melbourne, Australia Cushman & Wakefield Full time**Job Title** Guest Service Agent **Job Description Summary** The guest services agent role is responsible for delivering exceptional workplace experiences and service to residents, guests and the community, ensuring qualitative customer outcomes are realised. The Agent must ensure they liaise professionally and appropriately with customers, suppliers and...
-
Rental Service Agent
2 weeks ago
Melbourne, Victoria, Australia Indie Campers Full timeJob DescriptionWe are seeking a highly motivated and customer-focused Rental Service Agent to join our team at Indie Campers in Campbellfield, Melbourne.Key Responsibilities:Deliver exceptional customer service by handling incoming reservations, welcoming guests, and ensuring smooth check-ins and check-outs.Prepare and maintain our fleet of campervans to the...
-
Customer Support Agent
6 months ago
Melbourne, Australia CoinFlip Full timeCustomer Support Agent CoinFlip is a global digital currency platform company, focused on providing consumers simple and secure access to buy and sell cryptocurrency. The company operates the world's largest network of cryptocurrency kiosks by transaction volume with more than 5,000 kiosks across 49 U.S. states, Puerto Rico, Canada, Australia, New Zealand,...
-
Customer Service Liaison Agent
2 weeks ago
Melbourne Airport, Australia dnata Full timeThe Customer Service Liaison Agent plays a pivotal role in ensuring seamless passenger experiences at dnata Airport Services Pty. Limited. As a key member of our team, you will be responsible for delivering exceptional customer service while adhering to strict regulatory requirements.This permanent part-time position offers a unique opportunity to work in a...
-
Product Visionary
1 month ago
Melbourne, Victoria, Australia Product Agent Solutions Full timeProduct Owner RoleAt Product Agent Solutions, we're passionate about leveraging technology to enhance our customers' experience. We are looking for a Product Owner to join our team, working within the Agent division, this role plays a crucial role in enhancing our portfolio of agent-facing products, ensuring our customers provide exceptional service to their...
-
Guest Service Agent
1 month ago
Melbourne, Australia Hilton Full timeGuest Service Agent **This position is open to Australian residents only or applicants who have the legal right to work in Australia.** **About Hilton Melbourne Little Queen Street**Hilton Melbourne Little Queen Street combines old world charm with modern luxuries! This stunning hotel in the heart of the CBD features 244 stylish guest rooms, including 10...
-
Guest Service Agent
6 months ago
Melbourne, Australia Pan Pacific Hotels Group Full time**Australia*** **Pan Pacific Melbourne*** **Rooms*** **Job Grade**: Full-Time Pan Pacific Hotels Group has over 40 Hotels, Resorts and Serviced Suites worldwide. Our guests and our associates are at the heart of everything we do. In Australia, Pan Pacific Hotels Group owns and operates five hotels including Pan Pacific Melbourne, which is conveniently...
-
Passenger Services Agent
3 weeks ago
Melbourne, Australia dnata Full timeThe Service Delivery Agent is responsible for working in a team environment to ensure timely, efficient, professional and safe passenger service functions of check-ins for passenger handling and/or lead gate agent duties while ensuring all regulatory requirements are met. Also responsible for the efficient, safe and accurate adherence to the clients’...