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Casual Virtual Receptionist

1 month ago

Melbourne, Australia Hub Australia Full time

Work for a certified Great Place to Work organisation
- Be apart of a tight knit, collaborative team
- Monday-Friday Shifts available - No Weekend Work

**Virtual Receptionist (Casual) | Melbourne**

**Reports to**: Business Services Manager

**Start date**: Immediate

**Location**: Head Office at Hub Collins Street

**Employment type**: Casual

**Ordinary hours of work**: 6 hours per week (3 hours x 2 days a week). Shift times will be around 3pm - 6pm.

**About Hub Australia**:
Hub Australia provides premium workspaces, business networks, and services across 13 locations in Sydney, Melbourne, Brisbane, Canberra and Adelaide.

Founded and headquartered in Melbourne, Hub has rapidly grown to become the largest privately-owned coworking operator in Australia, with over 150 staff and 7000 members ranging from small business and government to non-profit and corporations.

Established in 2011, Hub is a Certified B-Corporation and the first coworking space in Australia to be certified Carbon Neutral with Climate Active. Hub is a fun, energetic, and dynamic environment with plenty of room for growth - as we continue to build the best place to create, share, and work with others, there’s a perfect place for you to grow with us.

**Your Role**:
As a Casual Virtual Receptionist, you will mainly support our Business Services Coordinators in creating a smooth and memorable experience for our members.

Day to day, you will be responsible for answering calls on behalf of Hub and our members, managing our live chat and inbox, ensuring smooth onboarding/offboarding of our members and assisting in the overall growth of the Business Services member portfolio.

**Responsibilities**:

- Areas for which you will be responsible are:_
- Variety of administrative tasks to support to the Hub Team
- Answer and manage incoming phone calls through our telephone system in a professional and personable manner, following tailored processes for Hub Australia and Virtual Office members
- Embody the Hub values of Collaborative, Adaptable, Resourceful, Accountable & Beyond Profit.
- Follow Hub customer experience guidelines to ensure a memorable and consistent Hub experience with each guest or member engagement

**About you**:

- Previous reception, administration or concierge experience.
- Customer service focused, always willing to go above and beyond for members,
- Team first attitude, but also happy to work independently when needed.
- Flexible to work weekdays (Monday - Friday) shifts will be varied depending on operational needs.
- That said, if your experience varies from what we’ve listed yet you still believe you hold the necessary skills - we would love to hear from you._

**_What you’ll be rewarded with_**
- Being a key member of an energetic, dynamic, and fun team who stands for more than their bottom line
- Working among the best organisations in Australia as a certified Great Place to Work
- Being part of a B Corp and certified carbon neutral company with a vision and plan to use Hub Australia as a force for social and environmental good, and to make a difference in the world
- Opportunities for consideration for full-time roles in the future as we grow.
- All this while working in one of Australia’s most beautiful workspaces_