Strategic Customer Relationship Manager

2 weeks ago

Brisbane, Queensland, Australia beBeeCustomerSuccess Full time $100,000 - $120,000

Driving business growth through exceptional customer relationships is at the core of this role.

We seek a highly skilled professional to develop and maintain positive relationships with customers in the Civil and Environmental sectors. The goal is to ensure their expectations are met or exceeded, and they are maximizing the value of their investment in our products and solutions.

This position involves driving growth and retention within existing customer accounts by understanding their business needs and providing them with relevant solutions. This includes planning and executing strategic plans within the accounts.

The Role
  • Act as the first point of contact with assigned customers, with responsibility for coordination and oversight of all onboarding, training, administration, licensing, and support of users.
  • Provide account insights through collation and analysis of customer usage and sentiment data, published into a regular quarterly business review.
To be successful in this role, you should have:
  • Demonstrable experience in a technical (geotechnical), pre-sales, account management, or similar role.
  • Experience working with geotechnical solutions would be advantageous, as would experience working with clients in the Civil or Environmental sectors.
  • Experience working with and managing stakeholders and customers in a software environment would be beneficial.
About Our Commitment to Equity, Diversity, and Inclusion

We champion the uniqueness of each individual and commit to inclusiveness, equity, and accessibility. If you require accommodation during our recruitment process, please let us know.

Benefits of Being Part of Our Team

We strive to be pioneers of positive change in how organizations work with the underground. We work collaboratively, stay curious, make change happen, and have a global impact. You can expect great benefits tailored to your location.

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