Senior Member Experience Director

2 days ago


Perth, Western Australia VenuesWest Full time
Chief Member Experience Officer Job Description

GESB, a WA State Public Sector Agency, seeks an experienced leader to oversee the member experience division. The ideal candidate will have a strong background in senior management, with expertise in delivering successful member experiences in the financial services industry.

About GESB

GESB is a leading provider of superannuation schemes for current and former public sector employees. With over 85 years' experience, we manage over $40 billion in funds and serve around 247,000 members.

Job Summary

We are seeking a skilled Chief Member Experience Officer to join our Executive Leadership Team. The successful candidate will lead the development and implementation of strategic objectives related to the member and employer experience.

Key Responsibilities
  • Lead the member experience division, driving the delivery of positive experiences for members and employers.
  • Develop and implement strategies to provide value for money superannuation and retirement products that meet member needs.
  • Maintain strong relationships with industry and government stakeholders.
Requirements

To be successful in this role, you will require:

  • Senior level experience in managing service delivery performance in the financial services industry.
  • Senior leadership experience in managing diverse teams to deliver successful member experiences.
  • Tertiary qualification in a relevant field.
Benefits

This exciting opportunity offers:

  • An attractive remuneration package.
  • Flexible hours, leave arrangements, and work-from-home options.
  • Access to generous salary packaging arrangements.
  • Comprehensive learning and professional development opportunities.
About the Role

The Chief Member Experience Officer reports to the Chief Executive Officer and is part of the Executive Leadership Team. We are committed to creating a positive and inclusive workplace culture.



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