Chief Member Experience Director

3 weeks ago


Perth, Western Australia VenuesWest Full time
Chief Member Experience Officer Job Description

We are seeking a highly experienced and skilled Chief Member Experience Officer to join our Executive Leadership Team. The successful candidate will be responsible for implementing strategic objectives related to member and employer experience, delivering a positive experience when members and employers engage with GESB, and providing value for money superannuation and retirement products that meet member needs.

Key Responsibilities:
  • Develop and implement strategic plans to enhance member and employer experience
  • Lead a team of professionals to deliver excellent service and support to members and employers
  • Collaborate with stakeholders to maintain strong relationships and achieve business objectives
  • Ensure compliance with regulatory requirements and industry standards
  • Monitor and evaluate the effectiveness of member experience initiatives and make recommendations for improvement
Requirements:
  • Senior leadership experience in the financial services or superannuation industry
  • Proven track record of delivering excellent member experience and driving business growth
  • Strong communication and interpersonal skills, with the ability to lead and motivate a team
  • Ability to work effectively in a fast-paced environment and prioritize multiple tasks and deadlines
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions
What We Offer:
  • A competitive salary and benefits package
  • Opportunities for professional development and career growth
  • A dynamic and supportive work environment
  • Recognition and reward for outstanding performance

GESB is committed to diversity and inclusion, and we welcome applications from candidates from diverse backgrounds. If you are a motivated and experienced professional who is passionate about delivering exceptional member experience, we encourage you to apply for this exciting opportunity.



  • Perth, Western Australia VenuesWest Full time

    Chief Member Experience Officer Job DescriptionGESB, a WA State Public Sector Agency, seeks an experienced leader to oversee the member experience division. The ideal candidate will have a strong background in senior management, with expertise in delivering successful member experiences in the financial services industry.About GESBGESB is a leading provider...


  • Perth, Western Australia Beilby Downing Teal Full time

    About GESBGESB is a leading provider of superannuation schemes for public sector employees in Western Australia. With a rich history spanning over 85 years, the organization has grown to become one of the largest super providers in the state, managing over $40 billion in funds for its 247,000 members.This is an exciting time for GESB, as the organization...


  • Perth, Western Australia RioTinto Full time

    About the OpportunityRio Tinto is seeking a highly skilled and experienced Chief Planning Director to join our SCS Asset Management team based in Perth. As a key member of our team, you will play a critical role in leading and managing the program management office (PMO) for Capital projects. Your exceptional leadership skills and expertise in project...


  • Perth, Western Australia VenuesWest Full time

    Company OverviewGESB is a WA State Public Sector Agency that provides superannuation schemes for current and former public sector employees. With over 85 years' experience, around 247,000 members and over $40 billion in funds under management, we are the largest super provider based in WA.This is an exciting time for GESB, and we are looking for the right...


  • Perth, Western Australia The Employment Shop Full time

    About the RoleThe WA Police Union (WAPU) is seeking a dynamic and visionary Chief Executive Officer (CEO) to lead our organisation representing the interests of Members of the Western Australia Police Force.Key ResponsibilitiesOversee WAPU's operations and lead the management teamSet WAPU's strategic direction and ensure successful implementationLead...

  • Marketing Director

    2 weeks ago


    Perth, Western Australia HBF Australia Full time

    About the RoleWe are seeking a talented Marketing Director to drive our national brand presence and oversee the roll out of ahead of the curve marketing strategies that support our growth and engage our current and future members.As a Marketing Director with HBF Australia, you will report to the Chief Commercial Officer and lead a talented Marketing Division...


  • Perth, Western Australia Carbon Positive Australia Full time

    Chief Executive OfficerCarbon Positive Australia is a leading environmental charity that focuses on taking tangible climate action through large-scale land restoration and tree-planting projects. Our mission is to empower individuals, communities, and organisations to make positive environmental changes by sequestering carbon, restoring biodiversity, and...


  • Perth, Western Australia Department Of Biodiversity, Conservation And Attractions WA Full time

    **About the Department of Biodiversity, Conservation and Attractions WA**The Department of Biodiversity, Conservation and Attractions (DBCA) is a Western Australian Government department that oversees zoos, wildlife parks, national parks and forests. Our vision is to preserve and protect the natural heritage of our state for future generations.We are...

  • Director Finance Lead

    4 weeks ago


    Perth, Western Australia Government Of Western Australia Department Of Health Full time

    About the RoleWe are seeking a highly skilled and experienced Director Finance to join our team at the Government of Western Australia Department of Health. As a key member of our Finance and Operations Business Unit, you will play a critical role in shaping the strategic direction and management of our organization.Key Responsibilities:Providing strategic...


  • Perth, Western Australia Hope Community Services Full time

    About the RoleThe Executive Assistant to the Chief Services Officer will provide high-level administrative support to the Chief Services Officer, ensuring the smooth operation of the office and the delivery of key projects and initiatives.Key ResponsibilitiesCoordinate and arrange Division management team meetings, including preparing agendas, taking minutes...


  • Perth, Western Australia Embodied Corporate Solutions Full time

    Embodied Corporate Solutions:A rare opportunity to join a leading organisation with diverse companies, where you will be the Chief Financial Strategist working closely with Directors and Board to ensure ongoing success, profitability, and financial integrity of all business units.Each business unit is well-established in their area of expertise with strong...


  • Perth, Western Australia Hays Plc Full time

    Chief Financial OfficerOur client, a dynamic and growing company, is seeking a highly skilled Chief Financial Officer to join their team. As a key member of the executive team, you will be responsible for leading the financial strategy and direction of the organization.Key Responsibilities:Develop and implement financial plans and strategies to drive...


  • East Perth, Western Australia The Just Group Full time

    About The RoleWe are seeking an experienced and results-driven Chief Retail Experience Officer to lead our Smiggle Team at Midland Gate store. In this key leadership role, you will be responsible for maximising sales opportunities through coaching, developing, and providing feedback to your team.To excel in this position, you will have a genuine passion for...


  • Perth, Western Australia Beilby Downing Teal Full time

    About UsGESB is a leading provider of superannuation schemes for public sector employees in Western Australia, boasting over 85 years of experience and managing funds worth over $40 billion.We are currently seeking a highly skilled Chief Member Experience Officer to join our Executive Leadership Team and help shape the future of our organisation.Key...


  • East Perth, Western Australia Department of Energy, Mines, Industry Regulation and Safety Full time

    Director People and Culture Role SummaryThe Department of Energy, Mines, Industry Regulation and Safety (DEMIRS) is seeking a highly skilled and experienced Director to lead the People and Culture Directorate. As a key member of the executive leadership team, you will be responsible for developing and implementing strategic people initiatives to drive...


  • Perth, Western Australia Government Of Western Australia Department Of Health Full time

    About the RoleWe are seeking a highly skilled and experienced Director of Financial Operations to join our team at the Government of Western Australia Department of Health. As a key member of our finance team, you will be responsible for providing strategic and tactical advice to our Chief Financial Officer and Executive on financial management and financial...


  • Perth, Western Australia Carbon Positive Australia Full time

    Chief Executive OfficerCarbon Positive Australia is seeking a visionary leader to drive the organisation's mission and strategy forward. As Chief Executive Officer, you will be responsible for executing the organisation's long-term vision, building relationships with diverse stakeholders, and ensuring operational excellence.Key ResponsibilitiesDevelop and...


  • Perth, Western Australia Yara Full time

    Role SummaryWe are seeking an experienced Chief Financial Officer to join our team at Yara Pilbara. This is a 14-month fixed-term role that offers a unique opportunity to take on a leadership position in a dynamic organization.About the RoleThe Chief Financial Officer will be responsible for leading the accounting and finance function, including controlling,...


  • Perth, Western Australia Programmed Full time

    Job SummaryWe are seeking a Customer Experience Director to lead and enhance the client journey in our clients' residential building projects. This role is pivotal in ensuring exceptional client satisfaction from initial contact through project completion.


  • Perth, Western Australia Embodied Corporate Solutions Full time

    Embodied Corporate SolutionsWe are seeking a highly skilled Chief Financial Strategist to join our team. This is an exceptional opportunity to work closely with our Directors and Board to drive the financial success of our diverse companies.About the RoleSalary: $120,000 - $150,000 per annum (negotiable based on experience)This is a hands-on role where you...