Chief Member Experience Director
3 weeks ago
We are seeking a highly experienced and skilled Chief Member Experience Officer to join our Executive Leadership Team. The successful candidate will be responsible for implementing strategic objectives related to member and employer experience, delivering a positive experience when members and employers engage with GESB, and providing value for money superannuation and retirement products that meet member needs.
Key Responsibilities:- Develop and implement strategic plans to enhance member and employer experience
- Lead a team of professionals to deliver excellent service and support to members and employers
- Collaborate with stakeholders to maintain strong relationships and achieve business objectives
- Ensure compliance with regulatory requirements and industry standards
- Monitor and evaluate the effectiveness of member experience initiatives and make recommendations for improvement
- Senior leadership experience in the financial services or superannuation industry
- Proven track record of delivering excellent member experience and driving business growth
- Strong communication and interpersonal skills, with the ability to lead and motivate a team
- Ability to work effectively in a fast-paced environment and prioritize multiple tasks and deadlines
- Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions
- A competitive salary and benefits package
- Opportunities for professional development and career growth
- A dynamic and supportive work environment
- Recognition and reward for outstanding performance
GESB is committed to diversity and inclusion, and we welcome applications from candidates from diverse backgrounds. If you are a motivated and experienced professional who is passionate about delivering exceptional member experience, we encourage you to apply for this exciting opportunity.
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