Chief Member Experience Officer
7 days ago
GESB is a leading provider of superannuation schemes for public sector employees in Western Australia. With a rich history spanning over 85 years, the organization has grown to become one of the largest super providers in the state, managing over $40 billion in funds for its 247,000 members.
This is an exciting time for GESB, as the organization embarks on a new journey to position itself as a competitive player in the market. To achieve this goal, GESB is seeking a Chief Member Experience Officer to join its Executive Leadership Team.
The successful candidate will be responsible for leading the Member Experience division, which is responsible for delivering a positive experience for members and employers. This includes implementing strategic objectives, providing value for money superannuation and retirement products, and maintaining strong relationships with industry and government stakeholders.
The ideal candidate will have senior-level experience in the management of service delivery performance in the financial services industry, as well as experience in managing diverse teams and relationships with outsourced service providers. A tertiary qualification in a relevant field is also essential.
Key Responsibilities- Lead the Member Experience division to deliver a positive experience for members and employers
- Implement strategic objectives to improve member experience and satisfaction
- Provide value for money superannuation and retirement products that meet member needs
- Maintain strong relationships with industry and government stakeholders
- An attractive remuneration package
- Flexible hours, leave arrangements, and work-from-home options
- Access to generous salary packaging arrangements
- Comprehensive learning and professional development opportunities
- Health and wellbeing initiatives
- Free access to a confidential Employee Assistance Program
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Chief Member Experience Officer
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Perth, Western Australia Beilby Downing Teal Full timeAbout GESBGESB is a leading provider of superannuation schemes for public sector employees in Western Australia. With over 85 years of experience, we manage over $40 billion in funds and serve around 247,000 members.We are committed to delivering a high-quality member experience and are seeking a Chief Member Experience Officer to join our Executive...
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Perth, Western Australia Beilby Downing Teal Full timeAbout GESBGESB is a leading provider of superannuation schemes for public sector employees in Western Australia. With a rich history spanning over 85 years, we have grown to become one of the largest super providers in the state, managing over $40 billion in funds for our 247,000 members.We are currently undergoing a significant transformation, adopting a...
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