Duty Manager
2 weeks ago
About the Role
As a Duty Manager in Front Office at Hyatt Corporation, you will oversee daily operations, ensuring seamless guest experiences. Collaborate with the Front Office Management team to drive efficiency, quality, and customer satisfaction. This role offers a dynamic environment where you can develop your hospitality career and make a lasting impact.
Responsibilities
- Supervise Front Office employees, focusing on efficient service delivery and professionalism.
- Manage guest complaints and internal customer inquiries with courtesy and efficiency.
- Allocate rooms for the next day, ensuring timely completion of tasks.
- Maintain hotel security, ensuring the safety of guests, staff, and property.
- Support the Front Office Manager in achieving team goals and objectives.
Requirements
- Minimum 2 years' experience as a Duty Manager or Team Leader in Front Office, preferably in a four or five-star hotel environment.
- Proven experience in supervising, motivating, and training others.
- Exceptional interpersonal, communication skills with advanced proficiency in English.
- Strong time management skills with the ability to multitask.
- Superior customer service skills and excellent service resolution skills.
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