Senior Technical Advocate

6 days ago

Melbourne, Victoria, Australia beBeeCaseflowDeveloper Full time $70,000 - $180,000
Caseflow Development Role Overview:

This role is a vital part of enhancing legal service delivery through Caseflow, a document automation and workflow platform.

The successful candidate will act as both a technical lead and strategic partner, collaborating with stakeholders to streamline processes, improve efficiency, and maintain a secure, well-documented system environment.

Key Responsibilities:
  • Advocate for Caseflow and drive its adoption across the organization.
  • Engage with stakeholders to create and continuously improve Caseflow processes, prioritising client requirements and business value delivery.
  • Critically assess and reverse engineer business processes to reduce friction, improve efficiency and deliver exceptional quality aligned to our clients' expectations.
  • Document and publish Caseflow developed solutions to improve transparency and support a well-documented technical environment.
  • Have a growth mindset, challenge legacy views and be open to learning new skills and systems.
  • Maintain precedents and templates in Caseflow.
  • Create and maintain Caseflow SSRS reporting.
  • Administer and maintain Caseflow web portal.
  • Manage Caseflow user licenses.
  • Train and assist Caseflow users in further developing their knowledge of Caseflow.
  • Liaise with vendors for provision of external support as needed.
  • Ensure cyber security at all times. Cultivate an awareness of security risks, stay informed of latest cyber threats, instil best cybersecurity practises and take practical steps to protect the firm and clients from cyberattacks.
Requirements:
  • Advanced Caseflow Development skills.
  • Sound understanding of the different areas of law.
  • Strong comprehension, critical thinking and attention to detail.
  • Excellent communication and interpersonal skills.
  • Good organisational and administrative ability.
  • Excellent literacy and presentation skills.
  • SQL, SSRS and PowerBI reporting experience desirable.
Experience:
  • Minimum 5 years' experience working with similar technology platforms.

As a key member of the Digital - Legal Service Operations team, you will have the opportunity to work collaboratively with colleagues to drive business outcomes and enhance legal service delivery.

This role requires strong technical skills, excellent communication and interpersonal skills, and a proven track record of delivering high-quality solutions.

If you are a motivated and experienced professional looking to make a meaningful contribution to our organisation, we encourage you to apply for this exciting opportunity.

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