Customer Liaison Specialist

4 days ago


Melbourne, Victoria, Australia beBeeCustomerService Full time $90,000 - $120,000

Job Title: Customer Liaison Specialist

About the Role

We are seeking a skilled professional to provide high-quality customer service with empathy and understanding. The successful candidate will possess excellent communication skills, be able to work in a fast-paced environment, and have a strong ability to build rapport with customers.

Key Responsibilities
  • Guide customers through account-related issues and hardship assistance processes.
  • Determine the best course of action to assist customers in recovering their accounts and discuss the benefits of this approach.
  • Ensure all actions comply with relevant policies, procedures, and legislative guidelines.
What We Offer

We strive to create a positive and supportive work environment that fosters outstanding customer service. Our team is committed to removing customer pain points and obstacles to deliver exceptional results.

Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills.
  • A strong ability to work in a team environment.
  • Knowledge of relevant policies, procedures, and legislative guidelines.
Benefits

We offer a competitive salary, opportunities for career growth and development, and a dynamic work environment.

About Us

We are a forward-thinking organization dedicated to delivering exceptional customer service. We believe in building strong relationships with our customers and providing them with personalized support.



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