Technical Support Specialist

4 days ago


Perth, Western Australia beBeeSpecialist Full time $60,000 - $100,000

Job Title:

A Technical Support Specialist is required to provide second-line technical support, working alongside other operational teams to ensure requests are logged, updated, and closed to agreed Service Level Agreements (SLAs). This role requires knowledge of ITIL processes to resolve problems/queries relating to PC's, laptops, printers, LAN, Videoconference, and other IT and telecommunications systems.

The successful candidate will be a central contact for maintenance, support, and implementation of desktop environments at a second-line level. Responsibilities include fault fixing, answering calls, swapping out equipment, and fulfilling requests as part of a wider Desktop Support team.

This is an opportunity to work in a growing and agile working environment, providing flexible solutions to meet customer needs. The ideal candidate will have experience working in a Service Delivery environment and possess strong analytical and problem-solving skills.

Required Skills and Qualifications:

  • Knowledge of ITIL processes
  • Technical skills in hardware and software
  • Problem-solving skills
  • Excellent communication skills

Benefits:

This role offers the opportunity to work in a dynamic and supportive team, with opportunities for career development and growth.

How to Apply:

Interested candidates should submit their applications through our online portal.



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