Customer Experience Specialist

1 day ago

Sydney, New South Wales, Australia Kincare Full time
About the Role

We are seeking a highly skilled Care Consultant to join our team at Kincare. As a key member of our team, you will be responsible for delivering exceptional customer experiences by maintaining a solution-orientated approach.

Key responsibilities include:

  • Driving and maximising billable hours within scope while supporting CHSP customer journeys.
  • Collaborating with relevant stakeholders to manage requests, complaints, and escalations.
  • Following procedures and managing requests according to the information documented in Salesforce or emails.
  • Managing incidents, hazards, and complaints in alignment with respective policies and escalating where required.
  • Ensuring all clinical situations are escalated to the appropriate clinical team in an effective and timely manner.
  • Managing invoicing inquiries, direct debit requests, and fee considerations requests.
  • Committing to continuous improvement, implementing corrective actions, and ensuring organisational compliance.

About You

We are looking for a candidate with a strong customer experience focus gained through working in CHSP or similar previous roles. Previous demonstrated experience in an office/administration role is also essential. Advanced written and verbal communication skills, ability to build strong internal relationships, and ability to meet deadlines and manage multiple priorities are also required.

Key Skills

  • Advanced written and verbal communication skills
  • Ability to build strong internal relationships
  • Ability to meet deadlines and manage multiple priorities
  • Strong organisational and analytical skills
  • Ability to work independently and proactively
  • Advanced computer skills including word, excel, power point, database management

What We Offer

We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive salary package.

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