Customer Service Team Lead Position

2 weeks ago

Perth, Western Australia beBeeLeadership Full time $115,000 - $145,000
Customer Service Manager Role

We are seeking a Customer Service Manager who can lead, develop and inspire a high-performing customer service team to achieve exceptional results.

This role requires someone who can drive process improvements, manage stakeholder relationships, oversee operational reporting, and balance priorities and competing demands effectively.

  • Main Responsibilities:
  • Lead a team of 6 customer service representatives, fostering a positive and results-driven culture.
  • Implement strategies to enhance operational efficiency, audit compliance, and service delivery.
  • Manage relationships with internal and external stakeholders and customers.
  • Oversee quality and compliance, maximize productivity, utilize new technologies, and ensure accuracy and timeliness of requests.
  • Requirements:
  • A minimum of 5 years in a customer-facing role, with at least 2+ years experience managing a high-performing team to success.
  • A strong understanding of customer service operations and impact in the medical device industry.
  • Full working rights in Australia.
  • Preferred Qualifications:
  • A track record of proven process improvement by identifying inefficiencies, implementing smarter workflows, and enhancing business performance.
  • Confidently handling difficult conversations with internal and external stakeholders while maintaining professionalism and fostering productive relationships.
  • Embracing challenges, seeking out learning opportunities, and remaining agile in a dynamic business environment.
  • Thriving under pressure, balancing competing priorities with a proactive and optimistic mindset.
  • Proficiency in JDE, Power BI, and advanced Excel (SQL experience is a plus).

  • Customer Service Team Lead Position

    2 weeks ago

    Perth, Western Australia beBeeLeadership Full time $75,000 - $85,000

    About our organisation:We are a leading supplier and manufacturer of cable support systems, serving industries throughout Australia.Our products and services offer high standards of quality, value, and dedication to customers through skilled staff.We foster diversity and inclusivity, promoting productive teams through diverse thoughts, perspectives, and...

  • Customer Service Lead Position

    2 weeks ago

    Perth, Western Australia beBeeCustomerService Full time $90,000 - $125,000

    About the RoleWe are seeking an experienced Customer Service Manager to lead our customer service team in Australia and New Zealand. The successful candidate will be based in our head office and will join a proactive team supporting Retail Partners and Customers.The position requires strong leadership skills, with experience in managing teams and driving...

  • Customer Service Team Lead

    2 weeks ago

    Perth, Western Australia beBeeCustomerService Full time $100,000 - $125,000

    As a seasoned customer service expert, you will be responsible for leading and mentoring a high-performing team of professionals in Western Australia.About the RoleThe Customer Service Team Lead position is a dynamic opportunity to drive process improvements, manage stakeholder relationships, oversee operational reporting, and balance competing...

  • Customer Service Team Lead

    2 weeks ago

    Perth, Western Australia beBeeLeadership Full time $75,000 - $85,000

    Customer Service Team Lead OpportunityThis is an exciting chance for a seasoned customer service professional to take on a leadership role. The ideal candidate will have experience in leading teams and building effective relationships with internal and external stakeholders.The job involves supporting the State Manager, leading the customer service team, and...

  • Leads Customer Service Team

    2 weeks ago

    Perth, Western Australia beBeeCustomer Full time $60,000 - $95,000

    Customer Experience ManagerWe are seeking a seasoned hospitality professional to support our management team and create a positive work environment. The ideal candidate will have experience in supervising teams, leading by example, and providing exceptional customer service.Key ResponsibilitiesDevelop strong relationships with regular customers and create a...

  • Customer Service Team Lead

    2 weeks ago

    Perth, Western Australia beBeeCustomerService Full time $60,000 - $70,000

    Customer Service Coordinator JobThe Customer Service Coordinator role is a key position in our pharmacy team, responsible for delivering exceptional customer service and operational excellence.As a Customer Service Coordinator, you will be the first point of contact for customers and patients, providing a professional and welcoming experience. You will work...

  • Customer Service Team Lead

    1 week ago

    Perth, Western Australia beBeeCustomerService Full time $98,765 - $123,456

    Job Title: Customer Service Team LeadAbout the Role:We are seeking a motivated and people-focused leader to join our team as a Customer Service Team Lead. As part of our site's leadership team, you will work collaboratively to support our on-site team, foster a positive and high-performing culture, and contribute to the continued success of our...

  • Customer Service Team Lead

    1 week ago

    Perth, Western Australia beBeeLeadership Full time $75,000 - $80,000

    About the RoleWe are seeking a highly skilled Customer Service Team Lead to oversee our support team and drive exceptional service delivery. If you excel in leadership, problem-solving, and creating positive customer experiences, we encourage you to apply.Key Responsibilities:Oversee and manage the customer service team to achieve high performance...

  • Customer Service Team Lead

    2 weeks ago

    Perth, Western Australia beBeeLeadership Full time $80,000 - $93,000

    Team Leader OpportunityLead a team of customer service professionals to deliver high-quality support and meet business objectives.The RoleYou will oversee the daily operations of a contact centre, ensuring efficient management of workload and performance metrics. You will motivate and coach your team to understand our products and services, work processes,...

  • Field Service Technician

    2 weeks ago

    Perth, Western Australia Position Partners Full time

    **Role Overview**:Aptella are currently seeking a Field Service Technician to join their team. This is a full-time permanent role be based at our branch in Balcatta.** **This role will report to the Field Service Manager and requires a high level of personal responsibility and autonomy to deliver quality services that maintain a positive customer...