Customer Service Team Lead

2 days ago

Perth, Western Australia beBeeCustomerService Full time $98,765 - $123,456

Job Title: Customer Service Team Lead

About the Role:

We are seeking a motivated and people-focused leader to join our team as a Customer Service Team Lead. As part of our site's leadership team, you will work collaboratively to support our on-site team, foster a positive and high-performing culture, and contribute to the continued success of our operations.

Key Responsibilities:
  • Lead, develop, and coach your team for improved performance and succession planning
  • Supervise a medium to large team, collaborating with team leaders to meet organisational needs
  • Manage team performance, working closely with staff to achieve targets
  • Plan resource requirements within your team
  • Contribute to enhancing regular procedures and support systems
  • Follow organisational policy to escalate customer complaints
  • Coordinate daily operations with Team Leaders & Experts, including scheduling and managing leave approvals
Requirements:
  • Experience in the telco industry is helpful, but we value transferable skills just as much
  • Clear and approachable communication
  • Effective leadership abilities
  • Familiarity with customer service principles
  • Skilled in negotiation and innovative thinking
  • Able to work both independently and within a team
Benefits:

We offer a range of benefits to our employees, including:

  • 26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave)
  • Discounted internet up to the value of $109 per month
  • 20% off our Mobile services
  • Flexible working arrangements
  • Employee Assistance Program (EAP)
  • Discounts with big names like Specsavers, HCF and many more
What We Offer:

We are proud to be a B Corp Certified company, which means we're good to our people, our customers, and the planet by maintaining the highest standards for social and environmental performance, transparency, and accountability.

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