Customer Service Team Lead

3 days ago

Perth, Western Australia beBeeLeadership Full time $75,000 - $85,000
Customer Service Team Lead Opportunity

This is an exciting chance for a seasoned customer service professional to take on a leadership role. The ideal candidate will have experience in leading teams and building effective relationships with internal and external stakeholders.

The job involves supporting the State Manager, leading the customer service team, and playing a key role in developing strong relationships with customers. Responsibilities include:

  • Managing telephone sales by taking orders and providing over-the-phone quotations.
  • Project coordination, scheduling, and attending to other customer service and project-related activities.
  • Leading, coaching, and motivating the customer service team to achieve excellence.
  • Overseeing day-to-day operations, ensuring orders, enquiries, and issues are managed efficiently.
  • Solving problems and finding solutions for customers, distributors, and internal teams.
Key Requirements

To be successful in this role, you'll need:

  • Experience in customer service, preferably in manufacturing, wholesale, or distribution.
  • A proven track record of leadership skills, inspiring and guiding teams to achieve excellence.
  • Strong communication, problem-solving, and relationship-building abilities.
  • A practical, solutions-focused mindset with an eye for process improvement.
Benefits of the Role

We're offering a stable, full-time position with competitive salary and benefits, along with opportunities to make your mark and contribute to continuous improvement.

You'll lead a supportive team that values collaboration and growth, with opportunities to develop your skills and expertise. We also offer an annual KPI incentive program and eligibility for company share bonus after 2 years of service.

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