Soft Services Manager

2 days ago


Melbourne, Victoria, Australia beBeeFacilities Full time $99,224 - $124,932
Facilities Operations Specialist

We are seeking an experienced Facilities Operations Specialist to lead the delivery of soft services across diverse property portfolios. The ideal candidate will have a proven track record of driving high presentation and hygiene standards in complex environments.

About the Role
  • Lead daily cleaning operations, ensuring all areas meet agreed presentation and hygiene benchmarks.
  • Manage service partners and contractors to deliver consistent high-quality outcomes, resolving issues collaboratively.
  • Conduct regular quality inspections and audits, driving continuous improvement in service delivery.
  • Develop and monitor cleaning schedules, ensuring compliance with health, safety, and environmental requirements.
  • Prepare and manage operational budgets, tracking spend and identifying cost efficiencies.
  • Provide monthly reporting on service performance, inspection outcomes, client feedback, and improvement initiatives.
  • Champion sustainability initiatives, including waste reduction and environmentally friendly cleaning practices.
Requirements
  • Minimum 2 years experience in soft services or cleaning management within facilities management.
  • Strong people leadership skills, with experience managing service partners and on-site teams.
  • Proven ability to deliver high presentation and hygiene standards in complex high-profile environments.
  • Good understanding of compliance requirements, including WHS and environmental obligations.
  • Financial skills to manage budgets, contracts, and service delivery costs.
  • Excellent communication and stakeholder management skills.
  • Intermediate to advanced Microsoft Word, Excel, and Outlook skills.
  • Current driver's license and ability to travel as required.
What We Offer

A challenging and rewarding role with opportunities for growth and development in a dynamic industry.



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