Complex Claims Support Leader

4 weeks ago


Brisbane, Queensland, Australia Suncorp Group Full time
Job Title: Complex Claims Support Leader

At Suncorp Group, we're seeking a highly skilled and experienced Complex Claims Support Leader to join our team. As a key member of our Commercial Claims business, you'll play a critical role in enabling exceptional claim outcomes through the delivery of operational insights, complex claims technical support, and process excellence.

Key Responsibilities:
  • Develop and Promote Opportunities for Change: Identify and implement initiatives that drive efficiency, productivity, and quality improvements across the Commercial Claims business.
  • Build Frameworks and Programs: Design and deliver programs that enhance the technical competency, decision-making, and expertise of front-line claims teams in managing complex commercial claims.
  • Enable Financial Success: Develop and execute process improvement initiatives across complex claims teams, including reserving practices, technical quality framework execution, regulatory compliance, and service delivery.
  • Manage Delegations of Work: Oversee the delegation of work across direct and indirect reports to achieve or exceed key result areas, ensuring consistency of technical decision-making across all commercial claims teams.
Requirements:
  • 2 years of frontline leadership experience in a claims or underwriting environment.
  • BPO management experience.
  • 5 years of complex claims management experience.
  • Claims management experience related to underwriting agencies and binder agreements.
  • Strong understanding of commercial insurance products, underwriting practices, and product design.
About Suncorp Group:

We're a leading Australian and New Zealand insurance and banking group, committed to delivering exceptional customer experiences and driving business success. Our culture is built on a foundation of high performance, innovation, and collaboration. We're passionate about creating a diverse, inclusive, and accessible workplace where our people can thrive and grow.



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