Claims Support Officer

2 days ago


Brisbane, Queensland, Australia Suncorp Group Full time

We are seeking a Claims Support Officer to provide support to the Personal Injury Claims teams through the execution of business support and customer service functions.

This is a full-time opportunity based in Brisbane CBD.

Key Responsibilities:

  • Lodge Personal Injury claims and validate claim details for lodgement.
  • Manage complex escalations from business partners and manage Insurance phone queues.
  • Prepare, proof and despatch outbound correspondence in support of claim lodgement and claim management.
  • Schedule independent medical examinations and other medical appointments and prepare and dispatch required documentation.
  • Perform general business support tasks as directed by the leader.

Requirements:

  • Able to work in a team environment and maintain own Enlighten data.
  • Adhere to the Team and Suncorp values and behaviours.
  • Proficient keyboard skills and knowledge in Microsoft Office applications.
  • Strong communication and customer service skills.
  • Ability to make effective decisions in a timely manner.

Why you'll love working with us:

At Suncorp, we're committed to delivering the best results for our customers, our people and the world. We believe in giving our employees the opportunities and support they need to grow their careers and perform at their best.



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