Strategic Claims Management Leader

19 hours ago


Brisbane, Queensland, Australia Fuse Recruitment Full time
About the Role

We are seeking an experienced Strategic Claims Management Leader to oversee the Settlements Department within the Third Party Motor Claims Division.

Key Responsibilities
  • Lead the Settlements teams in delivering efficient, cost-effective claims outcomes
  • Develop and implement negotiation strategies to optimise cost-saving and reduce claims leakage
  • Oversee daily operations ensuring adherence to all regulatory requirements
  • Foster strong internal relationships to drive seamless collaboration
  • Identify and implement process improvements, with a focus on automation and workflow optimisation
  • Track performance metrics, providing insights on trends and outcomes to inform strategic decisions
About You
  • At least 10 years of experience in a leadership role within the insurance industry
  • Strong knowledge of recoveries or motor insurance claims management, legislation and best practices
  • Demonstrated experience in a large contact centre or leadership of large team operations with an analytical mindset and financial acumen
  • Outstanding communication and interpersonal abilities to liaise with internal staff and various stakeholders
  • Demonstrated leadership skills to engage, influence, and develop teams
Compensation Package

The estimated salary for this position is around $120,000 per annum, depending on location. This package also includes a competitive bonus program, comprehensive training and development pathways, access to cutting-edge technology and resources, collaborative and high-performance work culture, and flexible work arrangements across multiple locations.


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