Claims Support Officer

3 weeks ago


Brisbane, Queensland, Australia Suncorp Group Full time

Job Summary: We are seeking a Claims Support Officer to provide support to the Personal Injury Claims team by executing business support and customer service functions.

Key Responsibilities:

  • Lodge Personal Injury claims and investigate, gather and follow-up additional information to complete the lodgement.
  • Validate claim details for lodgement and refer to business partners, manage complex escalations and manage Insurance phone queues.
  • Prepare, proof and despatch outbound correspondence in support of claim lodgement and claim management, manage the request, receipt and dispatch of claim information such as medical records.
  • Schedule independent medical examinations and other medical appointments and prepare and dispatch required documentation, undertake review and audit tasks as directed.
  • Perform general business support tasks as directed by leader and support and participate in a collaborative team environment.

Requirements:

  • Attention to detail, ability to accurately check and process tasks and show concern for all aspects of the role.
  • Change management, ability to recognise, understand and support need for change and anticipated impact on both the team and self.
  • Communication Skills, ability to convey and explain information, coherently and confidently both oral and written.
  • Computer Skills, proficient keyboard skills and knowledge in Microsoft Office applications.
  • Customer Service, committed to increasing customer experience and delivering high quality solutions within required timeframes.
  • Decisiveness, ability to make effective decisions in a timely manner and planning and organisation skills, establishing a process to complete tasks (either personal or for others) and allocating appropriate resources in achievement of same.

What We Offer:

Suncorp's employee benefits are designed to support, empower and reward our people, including employee discounts and rewards, study support, parental leave and wellness initiatives.



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