Customer Service Operations Specialist

7 days ago


Perth, Western Australia Capricorn Full time

Join Capricorn, a leading automotive and allied repair Member-owned organisation in Australia and New Zealand, as a Customer Service Operations Specialist. This role is responsible for providing ongoing support to Suppliers using the CAPlink system, ensuring accurate reconciliation of accounts for Suppliers not on the system, and assisting Suppliers in other matters where necessary.

About Us

Capricorn has been supporting its Members since 1974 with solutions that really matter, including instant credit, simplified monthly expenses, and a rewards program. Our Members can also access exclusive products designed to help them thrive.

Your Role
  • Provide support to Supplier accounts using CAPlink.
  • Run reports to identify Suppliers who have failed to send data and liaise with Suppliers, Caplink Support, Supply Account Managers, and internal staff to improve efficiency.
  • Update supplier details as required.
  • Answer and resolve Supplier queries in an accurate and timely manner.
  • Liaise with suppliers and internal departments to resolve queries efficiently.
  • Elevate unresolved queries to the Supplier Services Manager as needed.
  • Use supplier reports to follow up on Suppliers whose sales have spiked or are in a credit balance.
  • Investigate credits on member accounts on stop credit to ensure entitlement.
  • Process invoices and credits into Epicor manually when required.
Requirements

This role requires:

  • One year of experience in a customer service related role.
  • Prior experience with account reconciliation in a service environment where accuracy is paramount.
  • Intermediate skill in MS Excel.
  • Understanding of accounting principles.
Benefits

We offer a range of benefits, including work flexibility, development opportunities, paid parental leave, social events, and a comprehensive reward and recognition program.

The estimated annual salary for this position is $60,000-$80,000, depending on location and experience. If you're ready to make a real impact at Capricorn, get in touch today. For further information, visit our website at capricorn.coop/careers.



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