Customer Service Specialist

2 weeks ago


Brisbane, Queensland, Australia Medibank Full time

Empower Communities Through Exceptional Customer Service

At Medibank, we are dedicated to creating a healthier future for tomorrow. Our purpose is to make a positive impact on the lives of our customers, patients, and community.

We strive to celebrate diversity of thought to make better decisions for our customers. We value the knowledge and contribution of Aboriginal and Torres Strait Islanders, working hard to create an inclusive workplace and develop Indigenous careers.

  • You will have a passion for your local community and be customer-obsessed.
  • You will want to be part of making a true difference in the lives of those in your local community.

About the Community Team:

We are geographically based, cross-functional teams that believe living and servicing customers locally enhances connection and trust. This results in longer and more sustainable relationships with our customers, and in turn, more fulfilling work for our people.

By delivering a more tailored, personalised experience, our aim is to make a real difference to the health of our customers and community.

About the Role:

We have an exciting full-time opportunity for a Sales and Customer Service Consultant, internally referred to as a Local Community Consultant at our Mt. Gravatt Store near Brisbane.

As a Local Community Consultant, you play a pivotal role in bringing Medibank products and services to your local community. You possess a cross-set of skills and diversity that equip you to solve a range of standard day-to-day problems, and to serve local customers in the communication channels of their choice.

Your Key Responsibilities:

  • Proactively engage with local customers to provide exceptional service.
  • Solve complex customer issues through creative problem-solving.
  • Develop and maintain strong relationships with local stakeholders.

About You:

  • You are a multitasking super star with the ability to apply your knowledge across various channels.
  • You thrive on providing great service to the local community and growing and keeping your customer base.
  • You are self-motivated and results-focussed, with strong diligence in providing accurate products and services to customers.
  • You possess a formidable team spirit, willing to support your peers and contribute to the growth of the team.

Why Choose Us:

  • Flexible Working: Enjoy the freedom to work in-store, work from home, or work out in the community depending on business requirements.
  • Growth Opportunities: Access a range of skills development, career pathways, and chances to innovate within Medibank.
  • Supportive Environment: Work in a culture that values your well-being, encourages new ideas, and celebrates success.

Salary Range: AU$60,000 - AU$80,000 per annum, depending on experience. Benefits include subsidised private health insurance, rewards, and discounts, and health and wellbeing initiatives.



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