Customer Experience Specialist

3 weeks ago


Melbourne, Victoria, Australia Bendigo and Adelaide Bank Full time
About the Role

We are seeking a skilled Customer Relationship Officer to join our team at our Warrandyte branch. As a Customer Experience Specialist, you will play a crucial role in delivering exceptional customer experiences by meeting customers' end-to-end banking needs.

The ideal candidate will possess strong communication skills, be able to build rapport with customers, and have a keen eye for identifying opportunities to provide solutions that meet their needs. You will work closely with customers to understand their financial goals and aspirations, providing guidance on our range of products and services.

Key Responsibilities
  • Meet customers' end-to-end banking needs across transaction activities
  • Explore customers' needs and circumstances to identify opportunities to provide solutions
  • Provide consumer lending and other financial solutions relevant to customers' lifestyles
  • Build strong relationships with new and existing customers and the wider community

You will also contribute to achieving sales results through effective communication and problem-solving skills. If you're passionate about delivering exceptional customer experiences and want to grow your career in the consumer lending space, this is an excellent opportunity for you.



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