Customer Banking Specialist

7 days ago


geraldton, Australia Jobs via eFinancialCareers Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Banking Specialist to join our team in Geraldton. As a key member of our Retail Banking Services team, you will play a critical role in delivering exceptional customer experiences and providing holistic solutions to our customers.

Key Responsibilities
  • Customer Engagement: Build in-depth relationships with customers to understand their financial needs and provide tailored solutions.
  • Financial Advice: Offer expert advice on home loans, business banking, and financial planning to help customers achieve their goals.
  • Problem-Solving: Effectively resolve customer complaints and concerns, while championing our risk-adverse culture.
  • Financial Health Checks: Conduct regular financial health checks to identify areas for improvement and provide personalized recommendations.
  • Technology and Digital Banking: Educate customers on our in-branch technology and digital banking options, and provide support with transactions and account maintenance.
Requirements
  • Proven Experience: A minimum of [X] years of experience in customer-facing roles, preferably in financial services, retail, or hospitality.
  • Excellent Communication Skills: Ability to articulate complex financial concepts in a clear and concise manner.
  • Problem-Solving Skills: Proven ability to ask the right questions, find solutions, and act with integrity.
  • Commercial Awareness: Understanding of the retail banking environment and ability to work in a fast-paced, commercial setting.
  • Career Ambition: A genuine interest in building a career with CommBank and improving the financial wellbeing of our customers.
What We Offer

As a Customer Banking Specialist with CommBank, you will have the opportunity to work with a leading financial institution, delivering a seamless banking experience to millions of customers. You will be part of a collaborative and high-performing culture, with access to extensive employee benefits and discounts. We are committed to supporting your career growth and development, with opportunities for training and professional development.



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