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We are seeking a highly skilled and experienced Customer Service Representative to join our team at ProVision. As a Receptionist/Optical Assistant, you will be the first point of contact for our patients and customers, providing a friendly and professional image of our practice.
Key Responsibilities:
- Provide exceptional customer service and support to patients and customers
- Manage front desk operations, including handling phone calls, appointments, and enquiries
- Handle accounts and banking, as well as general office and reception duties
- Utilize our Practice Management Software and Microsoft Office and Outlook
- Work collaboratively with the team to provide personalized solutions for our patients
Requirements:
- Previous experience in a similar role, ideally within the medical profession
- High level of customer/patient contact and communication skills
- Attention to detail and professionalism
- Ability to work in a fast-paced environment and adapt to changing situations
- Flexibility to work extra days and Saturday mornings when required
What We Offer:
- A competitive salary and benefits package
- Opportunities for further personal and professional development
- A supportive and collaborative team environment
- Access to the latest technology and software
- A chance to work in a modern and progressive environment
