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Customer Support Specialist
2 months ago
We are seeking an exceptional individual to join our team as a Customer Support Administrator. As an Employment Coach, you will play a vital role in helping customers achieve their employment goals and overcome personal and professional challenges.
Key Responsibilities- Coach and mentor customers on employability skills
- Find job opportunities that match customer needs
- Refer customers to external support networks when necessary
- Accurately document customer information in Workskil Australia and Government systems
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Strong administration skills and IT literacy, including data entry, Word, Excel, and Outlook
- Attention to detail and ability to work under pressure
- A competitive salary commensurate with skills and experience
- Salary packaging options
- Ongoing support, mentoring, and training
- A friendly, supportive, and innovative work environment
Workskil Australia is a national not-for-profit and charitable organisation dedicated to supporting Australians achieve economic and social self-reliance. We provide a range of employment, work experience, disability, youth, Indigenous, and community services across New South Wales, South Australia, Western Australia, and Victoria.
We value excellent customer service, integrity, and honesty in our employees. We look for individuals who have a genuine passion for working with those in need, are results-focused, and can contribute to a strong team.
