Customer Experience Advocate Opportunities
2 weeks ago
As a key member of our team, you will play a crucial role in delivering an exceptional customer experience. We're seeking individuals who are passionate about providing outstanding support and ensuring our customers feel valued and empowered.
In this role, you'll be responsible for resolving queries, supporting best practice, and acting as a strong advocate for our customers. You'll work closely with internal teams to identify opportunities to improve the customer experience and stay up-to-date with our products and trends to provide informed advice to customers.
Key Responsibilities:- Taking ownership of escalated customer queries and issues, ensuring timely and effective resolution via Salesforce, SAP, phone, and other systems.
- Providing one-on-one support to customers via email and phone, always representing us with professionalism and empathy.
- Processing customer refunds, credits, and replacements accurately and efficiently.
- Liaising with freight carriers to ensure prompt and reliable delivery of orders.
- Collaborating with internal teams to resolve queries and identify opportunities to improve the customer experience.
- Staying up-to-date with our products and trends to provide informed advice to customers.
- Contributing to the smooth operation of the Customer Care team by ensuring all tasks are completed with accuracy and efficiency.
- Assisting with the creation, testing, documentation, and rollout of new processes.
- A university degree is not essential but will be highly regarded.
- Customer-centric and willing to go above and beyond to ensure our customers have an exceptional experience.
- An effective and empathetic communicator. You'll be able to articulately and clearly engage via different channels, including phone and email.
- Tech-savvy and able to use various IT and cloud-based tools to improve efficiency and productivity.
- Have an excellent attention to detail, with an ability to move through volume tasks with accuracy and efficiency.
- An excellent multitasker – you'll be managing multiple projects and priorities at once, keeping everything on track without missing a beat.
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