IT Support Officer

2 days ago

Toowoomba, Queensland, Australia RDO Equipment Australia Full time
About the Role

RDO Equipment Australia is seeking a highly skilled IT Support Officer to join our team. As a key member of our IT department, you will be responsible for providing technical support to our end-users, ensuring that any issues are resolved in a timely manner.

Key Responsibilities
  • First point of contact for all IT Support requests
  • Multitasking between inbound calls and queue management within the ticketing system to ensure services are delivered within expected time frames of our Service Level Agreements (SLA's)
  • Receiving, triaging, and resolving incidents relating to windows and web applications, business systems, networking issues, end user computers, desk phones, headsets, mobile devices etc and escalating as required
  • Following standard operating procedures to carry out request fulfilment including staff administration and new equipment requests
  • Imaging, deploying and troubleshooting desktops, laptops, mobile devices and peripherals and shipping them to our various locations
  • Assets management including records keeping, tracking assets through their lifecycle from procurement to decommissioning and auditing
  • Be part of the rotating on-call roster
Requirements
  • Diploma or higher in an information technology field
  • Minimum 2 years' experience as IT Service Desk Specialist within a large organisation
  • Experience performing basic user and group administration tasks in AD, Office 365, Exchange, Sharepoint, Teams & One Drive
  • Basic knowledge & troubleshooting of networking such as DHCP & DNS
  • Strong customer service skills and excellent verbal and written communication skills
  • Proven ability to build relationships with customers, fellow work colleagues and management
  • Excellent attention to detail, organisational and time management skills with the ability to think on your feet
  • Valid driver's licence
About RDO Equipment Australia

RDO Equipment Australia is one of the world's largest and most trusted John Deere and Vermeer equipment dealers. We sell and support John Deere Construction & Forestry, and Agricultural & Turf machinery, as well as the full range of Vermeer equipment. We operate out of 29 dealership locations in metro and regional Australia, providing parts and service support for the agricultural, roads, civil construction, landscaping, mining and forestry sectors.

We are a trusted business partner and we build customers for life. We play hard and fair in everything we do and are driven by a sense of achievement. Our dealer network is unmatched and our commitment to our customers unfaltering. In order to deliver this commitment, we seek like-minded people and work hard to support our staff to realise their full potential.

Benefits
  • Transparent & structured incentive programs, commissions, and bonuses
  • Employee Assistance Program with 8 streams of support across all aspects of your life - for employees & immediate families
  • Dedicated Wellness Hub with programs supporting total quality of life
  • Regional Salary Packaging, regional allowances & tax benefits
  • Paid study & study leave for approved courses
  • Paid Community leave to give your time to local organisations & charities every year
  • Permanent discounted shopping & exclusive employee benefits via reward gateway & directly with many retailers including Private Health
  • Anniversary & milestone gifts & awards
  • Paid Parental leave - 12 additional weeks paid for primary caregivers & 2 additional paid weeks for secondary caregivers
  • Significant Celebration gifts for personal milestones such as birth & marriages
  • Exclusive Staff discount on machinery, products & merchandise

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