Level 2 Technical Support Specialist

4 days ago

Sydney, New South Wales, Australia beBeeTechnical Full time $90,000 - $110,000

As a dynamic organization with over 15 years of consistent growth, we are expanding our team to support our growing client base. We pride ourselves on being a great place to work, with clear vision, strong leadership, and a commitment to employee development and well-being.

We seek exceptional IT professionals who share our passion for delivering outstanding service and driving business results. As a Level 2 Service Desk Technician, you will play a critical role in providing remote support to clients across various environments.

Your key responsibilities will include:

  • Providing technical support via phone, email, or chat to clients across multiple environments
  • Collaborating with internal teams to resolve complex issues and improve service delivery
  • Staying up-to-date with the latest technologies and industry trends to provide informed advice and guidance
  • Maintaining accurate records and documentation to ensure seamless communication and knowledge sharing

To succeed in this role, you will need:

  • Proven experience in IT support or a related field, with a focus on managed services and cloud infrastructure
  • Excellent written and verbal communication skills, with a strong attention to detail and time management
  • Familiarity with Microsoft AD, Exchange, Azure, and Office 365 environments, as well as generalist networking skills
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously

We offer a range of benefits to support your career growth and well-being, including:

  • Opportunities for professional growth and development, including training and certifications
  • A hybrid working arrangement that balances flexibility and productivity
  • A comprehensive benefits package, including access to mental health resources and wellness programs
  • A collaborative and inclusive team culture that values diversity and creativity

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